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Call Center Bilingual Sales and Retention Representative (English/Spanish) - Hybrid
Job Overview
Employment Type
Full-time
Compensation
Hourly
Exact $20.17
Work Schedule
Standard Hours
Flexible
Weekend Shifts
Night Shifts
Benefits
Medical insurance
Dental Insurance
Vision Insurance
401(k) Plan
Employee Discounts
Tuition Reimbursement
Paid Time Off
Paid parental leave
adoption reimbursement
Disability Benefits
Life insurance
Supplemental benefits
Employee assistance program
Employee wellness programs
Job Description
AT&T is a globally recognized leader in communications and technology, known for its innovative services and commitment to connecting people to what matters most. Established as one of the most trusted telecommunications companies, AT&T provides a wide range of products and services including wireless communications, internet services, and advanced technological solutions that empower both consumers and businesses alike. With a strong presence in the Miami, Florida area, AT&T continues to thrive through its dedicated workforce and dynamic work environment, offering employees opportunities for career advancement and skills development.\n\nThe Premier Service Consultant position at AT&T’s Miami Call Center represents an exciting... Show More
Job Requirements
- High school diploma or equivalent
- Bilingual fluency in English and Spanish
- Experience in customer service or sales preferred
- Ability to work 40 hours per week including nights, weekends, and overtime
- Reliable internet connection meeting speed requirements for remote work
- Dedicated workspace adhering to company standards
- Ability to follow technical support processes and compliance standards
- Flexibility to work hybrid schedule, 3-4 days in the Miami call center, and 1-2 days remotely
Job Qualifications
- High school diploma or equivalent
- Fluent in English and Spanish
- Excellent communication skills
- Previous commissioned sales experience preferred
- Strong customer focus and interpersonal skills
- Ability to adapt to changing environments
- Problem-solving skills
- Attention to detail
Job Duties
- Handle customer interactions (calls, chats, emails) in a fast-paced environment
- Identify upselling opportunities and close deals to reach sales and commissions targets
- Accurately resolve issues related to service, billing, payments, and collections
- Explain bills and product features clearly to customers
- Troubleshoot basic problems and escalate to higher support if needed
- Build customer confidence and loyalty by resolving issues promptly
- Support various customer inquiries, including technical issues
- Work a flexible 40-hour per week schedule, including nights, weekends, and overtime
- Participate in paid training programs
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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