Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
Health Insurance
Retirement Plan
Paid Time Off
Employee wellness programs
Continuing education opportunities
Professional development support
Employee assistance program
Job Description
Houston Methodist Hospital is a distinguished full-service acute-care hospital located in the heart of the Texas Medical Center. Recognized by U.S. News & World Report as the No. 1 hospital in Texas and among America’s "Best Hospitals," Houston Methodist has established itself as a leader in innovative medical research and education. As the flagship hospital of the Houston Methodist system, it boasts 948 operating beds, 85 operating rooms, and a robust team of more than 8,400 employees dedicated to providing unparalleled patient care. This nonprofit teaching hospital also maintains strong academic affiliations with esteemed institutions such as Weill Cornell Medicine,... Show More
Job Requirements
- High school diploma or equivalent education
- Two years of related experience
- Previous customer service experience in a call center or telephone communication environment preferred
- Demonstrates the skills and competencies necessary to safely perform the assigned job
- Proficient in speaking, reading, and writing English
- Ability to effectively communicate with patients, physicians, family members, and coworkers
- Maintains confidentiality and complies with HIPAA guidelines
Job Qualifications
- High school diploma or equivalent education
- Two years of related experience
- Previous customer service experience in a call center or telephone communication environment preferred
- Demonstrated skills and competencies necessary to safely perform the assigned job
- Proficient in speaking, reading, and writing English
- Ability to communicate effectively with patients, physicians, family members, and coworkers
Job Duties
- Manage large volumes of inbound and outbound calls in a timely manner
- Identify callers' needs and provide solutions while maintaining proper documentation
- Utilize multitasking skills to process patient needs from calls and faxes using the Epic system
- Respond proactively to caller concerns and resolve them according to established guidelines
- Collaborate with department members by communicating and reporting pertinent patient care information
- Maintain confidentiality of sensitive information and follow HIPAA guidelines
- Organize workload, set priorities, and assist team members as needed
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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