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Job Overview
Employment Type
Full-time
Work Schedule
Rotating Shifts
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
training programs
Paid holidays
Job Description
Kickapoo Lucky Eagle Casino Hotel is a premier entertainment and hospitality venue located in Texas, known for its vibrant casino floor, dynamic gaming options, and exceptional guest services. As a leading player in the gaming and hospitality industry, Kickapoo Lucky Eagle Casino Hotel prides itself on delivering top-tier experiences to its guests, combining the excitement of casino gaming with first-class accommodations and amenities. The establishment is committed to upholding the highest standards of integrity, regulatory compliance, and customer satisfaction. It operates within the framework of Tribal, Federal, and state gaming laws, ensuring a safe and enjoyable environment for all patrons... Show More
Job Requirements
- Must have high School Diploma or GED
- Must be able to pass a standardized testing requirement measuring proficiency in basic math skills, including addition, subtraction, and ability to count various currencies of money accurately
- Gaming industry experience preferred
- Cash handling experience with large volumes of cash preferred
- Must be able to provide authorization to work in the United States
- Must be at least 18 years of age
- Must have access to reliable transportation to commute to and from work
- Must be able to obtain and retain a KTTT Gaming Commission License, including successful completion of background check necessary to obtain and maintain license
- Must comply with KLEC handbook, internal policy and procedures, and gaming regulations set within KLEC
- Must participate in tip reporting program
Job Qualifications
- High School Diploma or GED
- Strong communication skills in English both written and oral
- Ability to work independently with minimal supervision
- Ability to maintain effective relationships with the General Manager, Directors, Managers and all staff
- Ability to work under pressure in a fast paced, stressful environment
- Ability to meet multiple deadlines and multi-task
- Strong critical thinking, analytical and guest service skills
- Positive attitude with strong organizational qualities
- Ability to add, subtract, multiply and divide in all units of measure
- Ability to define problems, collect data, establish facts and draw conclusions
- Ability to understand complex instructions and material
- Ability to establish and maintain professional relationships with individuals of varying social and cultural background and with co-workers of all levels
- Ability to work effectively with individuals and demonstrate teamwork
- Ability to maintain confidentiality
- Ability to follow and comply with established Casino guest service programs
Job Duties
- Ensure compliance with applicable Tribal, Federal and other laws and gaming regulations and Kickapoo Lucky Eagle policies and procedures
- Ensure the highest possible standards of guest services by properly listening and responding to guest and team member concerns and questions
- Responsible for transactions with guests, including but not limited to: check cashing, debit/credit card cash advances, exchange of foreign currency, chip redemption and exchanges, cash/issue vouchers, pay out jackpots and promotional winnings, and prepare tax forms (W-2G and 1042-S)
- Responsible for transactions within the casino: card games fills and credits, issue and receive banks, disbursement and receipt of funds in accordance with policy
- receive and record tips
- Count window funds and process transactions accurately and maintain minimal variances
- Organize supplies, clean counters/floors and maintain working areas clean at all times
- Demonstrate and promote KLECH core values and MAD skills
- Manage and maintain security of confidential information entrusted to position
- Attend and satisfactorily complete all required training as assigned
- Monitor compliance with Federal currency transaction reporting requirements, Title 31 requirements and IRS Currency Transaction Reports and property established Anti-Money Laundering policies
- Maintain accurate MTL, MIL, CTR and SAR as needed
- Perform other duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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