Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Day Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Retirement Plan
Training and development programs
Positive work environment
Job Description
Au Bon Pain is a renowned bakery-cafe chain that has built its reputation on providing high-quality, fresh food in a welcoming environment. Established as a leader in the fast-casual dining segment, Au Bon Pain combines a commitment to exceptional customer service with a focus on fresh ingredients and artisanal bakery offerings. With numerous locations across the United States and internationally, the company is recognized for its vibrant cafe atmosphere, innovative menus, and dedication to sustainability and community involvement. Au Bon Pain prides itself on creating an inviting space where guests can enjoy a variety of nutritious food and beverage options,... Show More
Job Requirements
- High school diploma or equivalent
- minimum of one year of experience in a crew lead position in a restaurant, retail, or customer service environment
- ServSafe certification or ability to become certified within the first 90 days of employment
- ability to meet all hospital pre-employment requirements including COVID-19 vaccination
- basic knowledge of data entry, spreadsheet manipulation, and email correspondence
- physical ability to stand for extended periods, move around the café, lift and handle equipment up to 50 pounds, and tolerate exposure to commercial cleaning solvents
Job Qualifications
- A high school diploma or equivalent
- minimum of one year of experience in a crew lead position in a restaurant/retail/customer service environment
- proven ability to train and direct others
- ServSafe certification or ability to become certified within the first 90 days of employment
- basic knowledge of data entry, spreadsheet manipulation, and corresponding through email
- ability to meet all hospital pre-employment requirements including COVID-19 vaccination
Job Duties
- Ensures that Au Bon Pain's guest-first philosophy is practiced by every team member on assigned shift
- responds to guest needs as required and coaches and directs the team to perform their duties to exceed guest expectations
- resolves guest issues that may arise to maintain Au Bon Pain's quality standards
- provides training, coaching and direction to team members on assigned shift
- ensures everyone works as a team to maintain consistency of the café operations and to maximize the guest experience
- creates an environment of dignity and respect for all team members and fosters an atmosphere of positive morale
- manages all cash handling procedures during assigned shift
- maintains the integrity of all safe, register drawers and deposit transactions to ensure adherence to Au Bon Pain's cash handling policies
- ensures all team members are trained on cash procedures to reduce the potential for errors
- reports any variance to policy to the General Manager or Area Director
- maintains adequate production levels during assigned shift by verifying the accuracy of entries into the food cost management system
- maintains appropriate levels of product during assigned shift to ensure guest satisfaction and adherence to production levels
- verifies the accuracy of deliveries and ensures team members are effectively utilizing portion control guidelines and recipe standards
- effectively runs designated shift and performs any and all duties to ensure the smooth operation of the café and that consistent standards are adhered to
- may assist in working stations as necessary to ensure guest needs are met
- other duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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