Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $66,600.00 - $91,600.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Competitive Bonus Program
Employee Discounts
Retirement Plan
Career development opportunities
Job Description
Arc'teryx is a renowned retail company specializing in premium outdoor apparel and equipment, committed to creating high-quality products that enhance the outdoor experience. Located at 580 Broadway, NYC, Arc'teryx is dedicated to fostering a culture of inclusivity, innovation, and environmental stewardship while delivering excellence to its customers. The company emphasizes its core values of doing right, leaving things better, and committing to continuous improvement, which not only drive its business success but also build a positive and supportive workplace culture. Arc'teryx supports an entrepreneurial spirit and encourages team members to contribute to the business's growth and their own professional development.... Show More
Job Requirements
- Every employee who prepares or serves food in New York must get their Food Handler's license and present proof within 30 days or an active Food Protection Manager Certification
Job Qualifications
- Minimum of 3 years of experience in coffee shop management
- Excellent communication and leadership skills
- Strong attention to detail and organizational skills
- Ability to work in a fast-paced environment
- Passion for coffee and customer service
- Deep knowledge of coffee, espresso, and teas along with accompanying equipment is a huge plus
- Ability to prioritize and manage multiple tasks within tight deadlines
- Ability to lead and drive change with little supervision
- Excellent written and verbal communication skills
- Ability to coordinate and lead projects to completion
- Proactive in identifying root causes of issues and developing solutions
- Highly flexible and adaptable when faced with ambiguity
- Ability to balance autonomy and collaboration
- Inspire breakthrough thinking and continuous improvement
- Seek the best but sometimes not the easiest solutions with an unwavering commitment
- Passion for outdoor lifestyle
- Ability to remain in a stationary position for a minimum of 3 hours
- Ability to stand, walk, stoop, and kneel
- Ability to lift up to 50 pounds intermittently and lift 3 pounds to shoulder height repetitively
Job Duties
- Managing and running the overall café-retail experience including placing and receiving orders and communicating with vendors, managing baristas and kitchen staff, training of baristas, high-quality drink execution, customer service, cash handling, and café maintenance
- Leading, training, and inspiring team members to provide an exceptional customer experience
- Delivering authentic customer service, overseeing training in drink and food standards, and providing guidance on point-of-sale operations
- Ensuring operational efficiency while maintaining a welcoming environment at the café
- Implementing staff development programs for new hires
- Elevating the café's financial performance by driving sales growth through meticulous food and drink preparation and the delivery of exceptional customer service
- Ensuring that the café and equipment are maintained to allow for a clean and safe environment
- Validating vendor invoices for errors and prices and communicating with owners and vendors any issues
- Placing orders with vendors according to guidelines
- Managing positive relationships with vendors
- Communicating regularly with executive leadership regarding sales, staffing, employee performance, and overall operational efficiency
- Overseeing and managing disciplinary records within the café, ensuring clear communication of and adherence to established standards of conduct and shop guidelines
- Maintaining excellent food quality and customer service
- Creating a positive and encouraging environment for team members
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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