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Job Overview
Employment Type
Full-time
Part-time
Work Schedule
Day Shifts
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Paid Time Off
employee discount
Career development opportunities
flexible scheduling
Job Description
Urban Air Adventure Parks is a leading indoor adventure park operator recognized as the market leader in location-based entertainment. Founded in Dallas, Urban Air revolutionized the adventure park industry by pioneering the indoor adventure park concept and has since grown to become the largest operator worldwide. The company is committed to providing exciting, safe, and innovative experiences designed to inspire children and families to have fun, aim higher, and achieve goals they previously thought were unattainable. Urban Air Grand Rapids, a branch of this renowned brand, embraces this mission and operates with a strong emphasis on delivering exceptional guest experiences... Show More
Job Requirements
- Have a friendly and engaging personality and is a good written and verbal communicator
- Able to work under pressure
- Comfortable working with members of the public, able to initiate conversations and provide a sincere welcome and enjoy providing good service
- Willingness to learn, take instruction and work under own initiative, supporting other team members and able to multitask
- An effective, well-organized and efficient team player with a strong sense of discipline and urgency
- Holds oneself accountable for high personal standards of conduct and professionalism
- Work days, nights and/or weekends as required
- Work in a noisy, fast-paced environment with distracting conditions
- Move about facility and stand for long periods of time
- Lift and carry up to 30 lbs.
Job Qualifications
- Minimum of high school diploma or equivalent required, some college preferred
- Previous restaurant/quick service experience preferred
- Basic math skills of adding and subtracting required
- ServSafe or similar food handling certification preferred
Job Duties
- Demonstrate the highest standards of guest relations and care when assisting guests at the counter
- Give advice, guidance and recommendations on products and menu selection to guests to ensure a positive experience and repeat business
- Ensure adequate stock levels of supplies and consumables for the Café area
- Manage queues and exceed guest expectations
- upsell to maximize profit
- Keep Café and surrounding areas tidy and clean
- this includes, but is not limited to, table clearing, removing and washing dishes, and taking out the trash
- Handle guest complaints in the first instance and report feedback to the Leadership Team
- Work within established guidelines and operating procedures
- Measure and assemble ingredients for menu items
- Properly cook and store food items at appropriate temperatures
- Rotate stock items as per established procedure
- Ensure compliance with all health code regulations
- Maintain clear, well-organized kitchen and storage areas
- Participate in regular staff meetings and training, as required
- Other duties as tasked by Leadership
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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