Cafe FOH/BOH Team Member

Urban Air Adventure Parks is recognized as the pioneering leader in the indoor adventure park industry and stands as the largest adventure park operator globally. Headquartered in Dallas, Urban Air has developed a strong reputation for providing unique, location-based entertainment experiences that combine fun, excitement, and active play for visitors of all ages. The company's mission is to help kids have fun while aiming higher, encouraging them to push past perceived limits and achieve remarkable goals. Urban Air offers a safe, family-friendly environment with a wide variety of adventure attractions and activities designed to inspire energy, creativity, and confidence in every guest. They are committed to creating memorable experiences that engage not only children but families and guests across diverse communities.

Urban Air Katy, one of the many locations, continues to uphold the company’s vision by delivering exceptional guest service combined with a fun and dynamic atmosphere. The park emphasizes a strong community spirit and aims to foster joy and adventure in a clean, vibrant, and supportive setting. Notably, Urban Air is committed to equal employment opportunities, fostering a workplace culture that values diversity, inclusion, and respect.

The role of a Café BOH/FOH Team Member at Urban Air is a vital position that blends customer service excellence with operational efficiency within the café environment. The individual in this role will be responsible for delivering a high standard of hospitality by preparing and serving food and beverages quickly and professionally. This includes working both behind the scenes (back of house) in kitchen areas and in front of house, interacting directly with guests. The team member must perform tasks such as cashiering, cooking, preparing menu items, and managing cleanliness and organization throughout the café and surrounding spaces.

A key element of this role involves fast-paced multitasking while maintaining a sense of urgency and adhering to health and safety standards. The Café Team Member will engage guests with a friendly and welcoming demeanor, offer menu recommendations, and handle inquiries and feedback effectively. Additionally, they will ensure stock levels are maintained, food safety guidelines are strictly followed, and that the café area remains tidy and inviting.

This position presents a dynamic work environment requiring adaptability, excellent communication skills, and teamwork. Candidates should be able to manage queues, upsell products to contribute to profitability, and support the leadership team through reporting guest feedback and participating in ongoing training sessions. The work hours may include days, nights, and weekends, reflecting the operational needs of an entertainment venue.

Overall, this role provides an excellent opportunity for individuals who enjoy working with the public, thrive in a fast-paced setting, and want to be part of a vibrant team contributing to the overall enjoyment and success of Urban Air Adventure Parks. It is well suited for individuals seeking to develop experience in hospitality and service industries, with support for professional growth within an innovative and growing company.