Job Overview
Employment Type
Full-time
Part-time
Compensation
Type:
Hourly
Rate:
Exact $16.00
Work Schedule
Flexible
Day Shifts
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Training and Development
Retirement Plan
Flexible Schedule
Job Description
The Nash Casino, located in New Hampshire, is a premier gaming and entertainment destination known for its vibrant atmosphere and exceptional guest experiences. As a growing establishment in the hospitality and gaming industry, The Nash Casino offers a dynamic work environment where employees play an integral role in delivering top-tier customer service. The casino attracts a diverse range of visitors seeking exciting gaming opportunities alongside high-quality food and beverage services. As an employer, The Nash Casino is committed to fostering a positive workplace culture that encourages growth, teamwork, and professional development while providing a safe and inclusive environment for all... Show More
Job Requirements
- High school diploma or general equivalency diploma (GED) preferred
- Must be 18 years of age or older
- Must pass all required pre-screening and background checks
- Must be able to work a variety of shifts, including day, swing, late-night, weekend, and holiday shifts as scheduled
- Must be able to obtain and maintain a valid New Hampshire gaming license
- Must possess the ability to stand or walk for extended periods
- Must be able to lift and carry up to 50 pounds
- Must be able to work under fast-paced conditions and manage multiple tasks simultaneously
- Must pass all required alcohol awareness and food safety training and obtain certificates
- Must comply with all legal and company regulations for the gaming and hospitality industry
- Must maintain regular attendance and punctuality
Job Qualifications
- High school diploma or general equivalency diploma (GED) preferred
- Must be 18 years of age or older
- Ability to work a variety of shifts including day, swing, late-night, weekend, and holiday shifts as scheduled
- Must be able to obtain and maintain a valid New Hampshire gaming license
- Ability to engage and interact with guests in a friendly and professional manner
- Strong communication skills for interactions with guests, coworkers, and vendors
- Knowledge of beverage preparation and ingredients preferred
- Ability to multitask and work efficiently under pressure
- Demonstrated professionalism and integrity
- Ability to follow safety protocols and company policies
- Willingness to assist in training new team members
Job Duties
- Greet customers upon arrival, guide them to available seating, and ensure a pleasant experience from entry to departure
- Balance multiple tasks including preparing drinks, seating guests, and handling payments during busy periods, maintaining a calm and efficient workflow
- Accurately take customer orders for food and beverages and provide recommendations when necessary to enhance the dining experience
- Make coffee, espresso drinks, teas, and other beverages according to customer orders, ensuring high-quality standards and consistency
- Efficiently and accurately take and deliver beverage orders in a timely and friendly manner
- Process customer payments accurately using cash, credit, or mobile payment systems, ensuring quick, efficient and accurate transactions
- Balance cash drawer during shift, and maintain security and accuracy of bank
- Proactively seek guest opportunities and anticipate guest's needs to create magical moments
- Interact with guests in a friendly manner while taking orders, including up-selling
- Maintain assigned areas by keeping them clean and free of debris throughout the shift
- Maintain working knowledge of all ingredients and how to prepare each drink
- Ensure the service area is properly set up at the beginning of the shift and closed at the end of the shift in accordance with Company standards
- Maintain regular attendance at scheduled shifts and staff meetings
- Consistently use all bar and restaurant equipment, cleaning, and sanitizing products in accordance with all MSDS sheets and departmental standards
- Provide BIG Service to internal and external guests and ensure their complete satisfaction, inclusive of greeting and interacting with guests in a friendly and enthusiastic manner, anticipating and meeting guest needs and preferences, remaining calm and professional when dealing with difficult or upset guests
- Develop and maintain professional, trusting, and positive working relationships with managers, supervisors, staff, coworkers, guests, and vendors
- Work safely by understanding and following company safety policies and procedures, completing work safely, caring about safety of self and others, responding appropriately in an emergency, and reporting unsafe conditions
- Maintain professionalism and a friendly and approachable demeanor throughout the workday
- Assist with training and mentoring new team members as requested
- Maintain all appearance standards in accordance with established uniform and appearance guidelines
- Inform the manager on duty of any irregularities and unusual situations when they occur
- Keep a friendly, calm, and helpful demeanor in high-stress situations and a continuously fast-paced environment
- Be honest in all interactions and display a high degree of integrity
- Work independently with little to no supervision or as part of a team
- Remain compliant with all legal or company regulations for working in the industry
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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