Job Overview
Employment Type
Full-time
Part-time
Work Schedule
Standard Hours
Flexible
Benefits
Health Insurance
Dental Insurance
Paid Time Off
retirement savings plan
Employee Discounts
Career development programs
Flexible work arrangements
Job Description
Capital One is a leading financial institution renowned for its commitment to innovation and customer-centric services. With a firm foundation in the banking industry, Capital One seeks to enhance financial freedom and literacy for communities across the United States. The company operates various community-focused venues called Cafes, designed to offer customers a welcoming and insightful space where they can explore financial products and services, gain knowledge, and connect with brand ambassadors in a friendly environment. Capital One is recognized not only for its cutting-edge financial products but also for its supportive culture that emphasizes personal development, inclusivity, and community engagement.Show More
Job Requirements
- High school diploma, GED, or equivalent certification
- At least 1 year of retail, sales or customer service experience
- Must be an outgoing, self-driven individual with strong teamwork and problem-solving skills
- Ability to engage in meaningful conversations and create thoughtful customer experiences
- Willingness to continually learn new digital and technical skills
- Ability to work collaboratively in a team environment
- Local employment eligibility without sponsorship
Job Qualifications
- High school diploma, GED, or equivalent certification
- At least 1 year of retail, sales or customer service experience
- Associate’s degree preferred
- At least 2 plus years of retail or customer-facing experience preferred
- Proficient in G-Suite preferred
- Strong written and oral communication skills preferred
Job Duties
- Bring the café experience and our brand to life by helping to create an inclusive environment where all customers and team members feel welcome
- Proactively engage with customers and the community in all areas of the café whether you’re helping people with tech challenges, showing off our cool services and products, or having deeper conversations about their financial journeys
- Guide customers through goal setting by meeting them where they are and advocating for better financial literacy through discovery and Capital One resources
- Be a team player and work with an energized team of Ambassadors helping to inspire teammates as they inspire you
- Stay curious, adaptable and have a desire to learn and grow through self development
- Continually learn new digital and technical skills
- Partner with local businesses, nonprofits, charities, and the Engagement team to plan events both inside and outside of the café
- Volunteer within the community and be an advocate for financial literacy
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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