Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee travel privileges
Professional Development
Flexible Schedule
Job Description
Flexjet is a premier private aviation company known for delivering exceptional luxury travel experiences tailored to discerning clientele worldwide. Operating a sophisticated fleet of private jets, Flexjet focuses on personalized service and impeccable attention to detail, catering to the unique needs of its Owners. The company's Owner Experience Department plays a pivotal role in ensuring superior onboard comfort, service excellence, and creating memorable moments during every flight. Headquartered in Cleveland, Ohio, Flexjet operates 24/7/365, embodying a commitment to continuous availability and support for its clientele. The company fosters a culture of professionalism, innovation, and attentiveness that positions it as a... Show More
Job Requirements
- High school diploma or equivalent
- Previous experience in customer service or hospitality preferred
- Ability to manage multiple projects and priorities
- Strong verbal and written communication skills
- Proficiency with Microsoft Office Suite
- Ability to work independently and as part of a team
- Flexibility to work additional hours as needed
- Knowledge of aviation or luxury service environments is a plus
Job Qualifications
- Must be outgoing, a self-starter
- Proficient in CAMP, Excel, Word, Outlook, and overall ordering process
- Exceptional customer service and interpersonal communication skills
- Detail oriented, thorough, able to communicate well with all levels within and outside the organization
- Able to problem-solve with team members and owners
- Able to manage multiple priorities in a fast-paced environment
- Strong written and verbal communication skills, including presentation skills
- Able to manage multiple projects and external partners simultaneously
- Strong team player with ability to work with diverse backgrounds and perspectives
- Able to work independently and organize effectively
- Knowledge of wine, spirits, and regional cuisines beneficial but ability to learn and adapt is essential
Job Duties
- Maintain strong relationships with local chefs and culinary providers
- Secure reliable, high-quality food for all ILC flights, catering to both Owners and Crew
- Collaborate with Cabin Servers on specific catering requests and packaging of passenger meals
- Understand the space restrictions within the galley of each ILC aircraft and communicate packaging requirements to private chefs/providers
- Present Owners with options for unique, local menu selections from private chefs in various markets
- Build exceptional culinary experiences for high-profile events such as Demo Flights, Super Bowl, The Masters, Kentucky Derby for the ILC fleet
- Understand and communicate the sleeping requirements for each aircraft in the ILC Fleet
- Be familiar with FedEx shipping requirements
- Work with Aircraft Support to ensure on board amenities are available for each tail and Cabin Server
- Relay FAA bedding requirements to the Owner Services Team for each ILC flight
- Brief Cabin Servers on Owner expectations, ensuring clear communication and eliminating surprises
- Take responsibility for any miscommunications between Owners and Cabin Servers/Crew, understanding the role as the intermediary
- Prepare to transition into a direct communication role with Owners, focusing on bedding needs and onboard dining experiences in the future
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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