Cabin Server Support Specialist

Cleveland, OH, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Type:

Hourly

Rate:

Range $16.00 - $29.00

Work Schedule

Standard Hours

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Paid Time Off

401(k) retirement plan

Employee travel privileges

Professional development opportunities

Job Description

Flexjet is a premier private aviation company known for delivering exceptional flight experiences through its fleet of state-of-the-art aircraft. As a leader in fractional jet ownership, Flexjet offers unparalleled customer service and luxury amenities tailored to the unique needs of its discerning clientele. Based in Cleveland, Ohio, Flexjet operates globally with a commitment to safety, reliability, and personalized service. The company prides itself on fostering a dynamic and innovative work environment that supports career growth and excellence in the private aviation industry.

This position serves as the primary liaison for the Flexjet Cabin Server team, focusing on cultivating and maint... Show More

Job Requirements

High school diploma or equivalent
previous experience in a related customer service role preferred
ability to learn and adapt quickly to software systems including CAMP
excellent communication skills
ability to manage multiple projects simultaneously
ability to work flexible hours as needed
must be outgoing and a self-starter
able to work effectively in team settings
detail-oriented and thorough

Job Qualifications

Experience working in customer service or hospitality roles
proficiency in Microsoft Excel, Word, Outlook, and CAMP software
exceptional interpersonal and communication skills
strong organizational abilities and attention to detail
ability to manage multiple priorities in a fast-paced environment
effective problem-solving skills
ability to work independently and as part of a team
knowledge of wine, spirits, and regional cuisines is beneficial
strong written and verbal communication skills including presentation abilities

Job Duties

Maintain strong relationships with local chefs and culinary providers
secure reliable, high-quality food for all ILC flights, catering to both Owners and Crew
collaborate with Cabin Servers on specific catering requests and packaging of passenger meals
understand the space restrictions within the galley of each ILC aircraft and communicate packaging requirements to private chefs/providers
present Owners with options for unique, local menu selections from private chefs in various markets
build exceptional culinary experiences for high-profile events such as Demo Flights, Super Bowl, The Masters, Kentucky Derby for the ILC fleet
understand and communicate the sleeping requirements for each aircraft in the ILC Fleet
be familiar with FedEx shipping requirements
work with Aircraft Support to ensure onboard amenities are available for each tail and Cabin Server
relay FAA bedding requirements to the Owner Services Team for each ILC flight
brief Cabin Servers on Owner expectations, ensuring clear communication and eliminating surprises
take responsibility for any miscommunications between Owners and Cabin Servers/Crew, understanding the role as the intermediary
prepare to transition into a direct communication role with Owners, focusing on bedding needs and onboard dining experiences in the future

Job Qualifications

Experience

Mid Level (3-7 years)

Job Location

We didn't receive the exact location for this job posting,

please contact the employer.

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