Cabin Management Systems and Inflight Entertainment Program Manager (NJUS)
Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
Medical
Dental
Vision
Healthcare advocacy
Employee assistance program
flexible spending accounts
Health savings account
wellness programs
Paid Time Off
Parental leave
Life insurance
accident insurance
voluntary benefits
401(k) Plan
short-term disability
long-term disability
legal plan
Identity Theft Protection
Pet insurance
Family and Caregiving Support
Job Description
NetJets Services, Inc., a subsidiary of Berkshire Hathaway, is a premier global leader in private aviation, renowned for over 60 years for delivering exceptional private travel experiences. Headquartered in Columbus, Ohio, NetJets revolutionizes luxury air travel by offering fractional jet ownership, leasing, and jet card services, which allows discerning clientele worldwide to access some of the finest private jets without the burdens of ownership. The company’s commitment to unparalleled safety, personalized service, and innovative technology solidifies its reputation as a pinnacle in private aviation. With a dedication to excellence and a highly professional work environment, NetJets is not only a... Show More
Job Requirements
- Bachelor's in Information Technology or Engineering
- 6-8 years of experience in program management or relevant field
- deep technical knowledge in cabin management systems and inflight entertainment
- strong understanding of private aviation owner expectations
- proven record of agile program management delivery
- exceptional interpersonal and negotiation skills
- ability to document business needs and translate them into technical roadmaps
- knowledge of business analysis and product management concepts
- financial acumen with ability to execute against KPIs and goals
- experience collaborating across multiple organizational functions
- strong communication skills
- ability to lead organizational change management
- knowledge of aviation regulations related to CMS and IFE
- adaptability, collaboration, curiosity, and a service-oriented approach
Job Qualifications
- Bachelor's degree in Information Technology, Engineering or related field
- 6-8 years of experience managing complex technical projects
- demonstrated ability to coordinate cross-functional teams
- proficiency in agile and traditional project management methodologies
- strong analytical and problem-solving skills
- excellent written and verbal communication
- experience with system integration and technology upgrades
- ability to influence business process improvements
- financial management experience related to KPIs and targets
- strong stakeholder management and vendor coordination skills
- understanding of aviation industry standards and compliance
- leadership skills in change management
Job Duties
- Accountable for the business coordination and execution associated with CMS and IFE processes and technology changes
- Serve as primary business owner for the associated product offering and oversee all project implementation
- Define and drive the CMS and IFE systems utilizing the available/next-gen technology, leading the design of innovative, immersive experiences that reflect the NetJets brand’s luxury positioning
- Execute against a business roadmap that leverages key partners across the organization such as Procurement, IT, Marketing, Maintenance, Sales, Operations, Owner Services, Digital Development Team, and Asset Management
- Create and build partnerships with technology to create an execution roadmap about specific business needs and capabilities
- Leverage the agile framework to build delivery timelines that align with business changes
- Leverage business knowledge to influence business process changes and recommendations
- Lead and demonstrate a strong discipline for documentation and hold others accountable for delivery
- Leverage financial and KPI goals to drive changes and implementations that provide business benefits
- Drive organizational change management activities to ensure the success of change implementation including process documentation, testing and training
- Oversee the integration of cabin management systems (CMS), streaming media services, and secure business communication tools on board, collaborating with Procurement and Maintenance to align on system compatibility, installation constraints and long-term support
- Work with vendors and service providers, ensuring systems are certified, reliable, and future-ready
- Collaborate with MROs, completion centers, OEMs and Maintenance to innovate new system upgrades and retrofits
- Evaluate and implement network management systems to monitor, analyze and optimize the performance of installed systems across the fleet
- Lead cross-functional project teams across Maintenance, IT, Procurement, and Asset Management to deliver initiatives on time, on budget and aligned with business objectives
- Develop and maintain detailed project plans, timelines and milestones, applying agile and traditional project management methodologies as appropriate
- Ensure compliance with relevant aviation regulations and connectivity certifications related to CMS and IFE
Job Qualifications
Experience
Expert Level (7+ years)
Job Location
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