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Job Overview
Employment Type
Full-time
Work Schedule
Night Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Professional development opportunities
Flexible work schedule
Employee assistance program
Job Description
FIFA26 is the organizing body responsible for planning and delivering the FIFA World Cup 26™, one of the largest and most prestigious international sporting events in the world. This event will be unique as it marks the first time the FIFA World Cup will feature 48 teams, hosted across three countries: Canada, Mexico, and the United States. This tri-nation hosting represents an unprecedented collaboration and a commitment to showcasing the tournament in a format that allows greater participation, engagement, and excitement for fans and players throughout North America and the globe. The FIFA World Cup 26™ is set to redefine... Show More
Job Requirements
- Minimum five years of experience in major event operations, public safety coordination, security management, or emergency management
- Fluent in English (written and spoken)
- Spanish and/or French proficiency is a plus
- Proficient in MS Office applications (Excel, Word, PowerPoint, Visio, and Project), as well as planning and online collaboration tools
- Experience with data visualization, common operating picture, and incident management platforms that consolidate operational data, reporting, and situational awareness across functions
- Experience with geospatial and mapping tools, including GIS-based platforms for visualization and operational planning
- Familiar with communication and dispatch systems, including radio, VoIP, and other unified communications technologies that enable real-time coordination between command centers and field personnel
Job Qualifications
- Strong understanding of operational coordination within large-scale event or emergency management environments
- Experience in communications planning, operational workflows, and incident escalation procedures
- Experience with the National Incident Management System (NIMS) and Incident Command System (ICS)
- Experience supporting control room or command center operations, preferably within law enforcement, emergency response, or event security settings
- Background in national or international football, or other major international sporting events
- Proficiency in operational data and coordination platforms, with strong attention to accuracy, structure, and timeliness
- Excellent organizational, analytical, and communication skills, with the ability to collaborate effectively across diverse teams and adapt to fast-paced environments
- Willingness to work extended and non-standard hours during tournament operations, including shifts and rotating watch duties
- High degree of professionalism, discretion, and accountability in handling sensitive operational information
Job Duties
- Respond to incidents occurring at venues in real-time via multiple communication platforms, analyze data in real-time, and provide recommendations for effective resolution
- Serve as a process coordinator for information and triaging information being reported to the SSOC, maintaining real-time logging, monitoring, and communication discipline
- Organize high-level teleconferences and maintain communication with various stakeholders, including host city public safety agencies and FIFA client groups
- Stand watch in support of the SSOC to provide senior FIFA staff with international, national and regional situational awareness
- Collect information from staff and partner agencies to prepare daily briefing materials for FIFA security leadership
- Develop and maintain communication procedures, contact lists, and logs, supporting timely escalation and accurate documentation
- Facilitate coordination between the SSOC, Tournament Operations Center (TOC), Host Cities, and other partners to maintain consistent information flow and decision-making
Job Qualifications
Experience
Expert Level (7+ years)
Job Location
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