Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $10.00 - $16.00
Work Schedule
Flexible
On-call
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Professional development opportunities
flexible scheduling
Job Description
The establishment hiring for this position operates within the luxury hospitality sector, specifically serving as a distinguished hotel that prides itself on delivering superior guest experiences aligned with the highest standards, such as those set by Forbes Travel Guide. This hotel is dedicated to providing an environment where impeccable service, meticulous attention to detail, and personalized guest interactions are paramount. Guests visiting this property can expect a refined and elegant atmosphere supported by a team of highly trained and motivated professionals committed to exceeding expectations at every touchpoint. Situated within a bustling and competitive hospitality market, this hotel positions itself... Show More
Job Requirements
- High school diploma or equivalent
- Degree in hospitality management or related field preferred
- Formal butler, etiquette, or Forbes service training is a strong advantage
- Ability to stand and walk for extended periods
- Ability to lift, push, or pull up to 25 pounds
- Frequent bending, kneeling, reaching, and lifting of guest belongings or amenities
Job Qualifications
- Minimum 1-2 years of luxury hospitality experience preferably in front office, guest relations, or butler services
- Strong working knowledge of Forbes Travel Guide service standards preferred
- Excellent interpersonal, communication, and organizational skills
- High level of etiquette, discretion, professionalism, and emotional intelligence
- Ability to multitask in a fast-paced environment while maintaining a calm and gracious demeanor
- Ability to work independently and handle confidential information with discretion
- Must be fluent in English and Spanish
- Must be available to work flexible shifts including evenings, weekends, and holidays
- On-call availability may be required for VIP guest arrivals
Job Duties
- Serve as the first point of contact with guests upon arrival
- Welcome guests by name and assist with luggage
- Provide hotel orientation and room feature demonstrations
- Safely transport guest luggage to and from rooms and vehicles
- Maintain cleanliness and presentation of the lobby, bell stand, and storage areas
- Coordinate personalized guest amenities and ensure accurate delivery
- Engage with guests in public areas to anticipate and fulfill requests
- Assist guests with unpacking and packing services
- Manage personal guest requests such as laundry, pressing, shoe care, transportation, and dining or spa arrangements
- Document and communicate guest preferences and service interactions
- Support Guest Relations Manager in guest recognition, VIP tracking, and amenity planning
- Uphold a polished appearance and professional demeanor following Forbes standards
- Maintain full confidentiality and discretion regarding guest matters
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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