Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $24.00 - $52.50
Work Schedule
Flexible
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Retirement Plan
Training and Development
employee wellness program
Job Description
Wynn Resorts is a renowned luxury resort and casino company known for its commitment to providing exceptional guest experiences and world-class service in its prestigious properties. As a leading name in the hospitality industry, Wynn Resorts emphasizes elegance, sophistication, and attention to detail, creating unforgettable stays for its discerning clientele. The company fosters an inclusive culture that values diversity and promotes a respectful, professional, and welcoming environment for both guests and employees. With properties that feature top-tier amenities including fine dining, spa services, gaming salons, and luxury accommodations, Wynn Resorts continually sets the standard for excellence in the hospitality sector.Show More
Job Requirements
- At least 2 years of food and beverage experience preferably in gourmet fine dining
- Ability to work efficiently within a team environment
- Positive and resilient attitude especially during stressful periods
- Willingness to learn new processes and approaches
- Excellent communication and listening skills
- Proficient in English, additional languages a plus
- Capacity to manage multiple tasks with attention to detail
- Availability to work flexible shifts and extended hours
- Maintain confidentiality regarding guests and staff
- Professional grooming and appearance
- High school diploma or equivalent education
- Minimum age of 21 years
- Ability to perform essential job functions
- Ability to obtain and maintain any required licensing or work cards
Job Qualifications
- At least 2 years of Food and Beverage experience preferably in gourmet fine dining
- Good knowledge of food service, wine, and bartending skills
- Able to work efficiently within a team environment
- Respectful and courteous team player
- Positive, "whatever it takes" attitude and maintain a positive attitude especially during stressful periods
- Open mind and willingness to learn new processes, concepts and ways of approaching guest and coworkers
- Excellent communication skills
- Effective listening skills with strong decision-making abilities
- Able to communicate in English with guests, management, and other employees to their understanding
- Additional foreign language a plus
- Able to manage multiple tasks and be detailed oriented while maintaining service integrity
- Available to work all shifts and days
- Willingness to work beyond the average work day of 8 hours and be flexible to adjust work hours and schedule to cover all shifts
- Maintain the highest level of confidentiality at all times regarding guests and staff
- Well groomed and professional
- Combination of education equivalent to graduation from high school (High school diploma) or any other combination of education, training and experience that provides the required knowledge, skills and abilities
- Must be at least 21 years of age or older
Job Duties
- Preparing and setting-up arrival Villas/Suites and/or Gaming Salons according to guest or Host preferences
- Ensuring all Villa/Suite set-ups, inspections, tours, and restocks are completed according to Villa Services standards
- Greeting and escorting guests to and from their Villa/Suite and their preferred destinations
- Performing and facilitating all valet services including but not limited to: unpacking/packing luggage, logging laundry and dry cleaning, pressing and steaming and shoe polishing
- Arranging all in-room or Spa and Salon services
- Responsible for all Food & Beverage services in the Villas/Suites and Gaming Salons including: picking-up, delivering, and serving food & beverage orders
- bartending
- bussing
- organizing and coordinating cocktail events or receptions
- Coordinates transportation pick-ups or drop-offs and procures off-property guest requests
- Arranges all Concierge and Business Service needs including: booking dinner, spa, salon, golf and show reservations
- setting up laptop, printer, or Wi-Fi connections
- packaging and shipping
- photocopy and printing
- Initiates and engages in conversation in a professional and friendly manner while maintaining confidentiality at all times
- Actively communicates and assists all supporting departments (Ex: Housekeeping, Engineering, Security, Floral/Horticulture, Sound & Video) to gain entry to the guest rooms as needed and reporting guest issues or requests and following up to ensure completion
- Communicates information received from guests, hosts, peers, and management in a clear and professional manner
- Maintains the Wynn standards of service with guests and co-workers at all times
- Looks for opportunities to assist peers, guests, other departments or leaders at all times
- Ensures the Wynn standards of cleanliness and appearance for all areas and maintains a safe and pristine work environment for all
- Understands safety is a priority and always follows department and company safety and health code standards
- Knows and adheres to Wynn policies and procedures, embraces company culture, and takes pride in the Resort and amenities
- Is well-versed in the Resort and Hotel features and services including all outlets, hours of operation, activities, and events available to guests
- Attends required meetings and training classes and incorporates knowledge gained into daily work practices
- Performs all other job related duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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