Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $52,500.00 - $74,500.00
Work Schedule
Flexible
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and development programs
flexible scheduling
Job Description
Wynn Resorts is a globally renowned luxury resort and casino company known for its commitment to exceptional guest experiences, innovative service, and a premium hospitality environment. With properties that are landmarks in their respective locations, Wynn Resorts has built a reputation for elegance, first-class amenities, and entertainment that attracts an elite clientele from around the world. The company emphasizes a strong culture of professionalism, inclusivity, and excellence, striving to maintain the highest standards across all departments to ensure guests receive unforgettable service throughout their stay. Wynn Resorts is dedicated to fostering an environment where employees are valued, professional growth is... Show More
Job Requirements
- Must have at least 2 years of supervisor experience in food and beverage, preferably fine dining
- Must possess strong customer service skills
- Must be 21 years of age or older
- Must have a current Nevada State Food Handlers card
- Must have a valid Alcohol Awareness (TAM) card
- Must be proficient in Microsoft Office programs
- Must be able to communicate effectively in English
- Must be well groomed and professional
- Must be able to work flexible hours and shifts
- Must be able to work efficiently under pressure
- Must be able to maintain confidentiality
- Must be able to multitask and manage priorities
- Must possess excellent interpersonal and organizational skills
- Must have experience leading and mentoring staff
- Must be willing to learn and adapt
- Must be able to obtain and maintain required licenses and work cards
Job Qualifications
- Requires a minimum of 2 years supervisor experience in food and beverage, preferably in fine dining with a working knowledge in gourmet food, wine, bartending skills, and food service within a casino resort
- Must be able to engage guests in a friendly and professional manner to discover ways to enhance the guest stay
- Should have experience coaching/mentoring and leading a staff of 15 or more
- Proven experience in managing multiple priorities simultaneously and meeting deadlines
- Is able to problem solve and exhibit clear decision making and critical thinking skills
- Possesses organizational, interpersonal, and administrative skills to include time management and excellent attention to detail
- Is able to meet project/task deadlines and disciplined to work without constant guidance and supervision
- Must possess a positive 'can do and whatever it takes' attitude and have an open mind along with a willingness to learn new processes and concepts to support a 'big picture' mentality
- Must be able to establish a good rapport and positive working relationship with all departments and staff
- Candidate must maintain the highest levels of confidentiality regarding guests and staff
- Requires a willingness to work beyond the average work day of 8 hours and be flexible to adjust work hours and schedule to cover all shifts of the operation
- Candidate must be able to work efficiently within a team environment
- Must be able to work effectively in stressful, high-pressure situations
- Must have strong customer service skills
- Ability to deal with problems involving guests and operational issues while maintaining a positive attitude
- Must be 21 years of age or older and must be able to perform all essential functions of the position
- A current Nevada State Food Handlers card is required
- A valid Alcohol Awareness (TAM) card is required
- Proficiency with Microsoft Office programs specifically Outlook, Word, Excel, and PowerPoint
- Prior knowledge of the following systems is preferred: Micros, HotSOS, MMS Agilysys, and Opera
- Must possess excellent verbal and written communication skills
- Must be well groomed and professional
- Combination of education equivalent to graduation from high school (High school diploma) or any other combination of education, training and experience that provides the required knowledge, skills and abilities
- Must be able to satisfactorily communicate English with guests, management, and other employees to their understanding
- Additional foreign language a plus
- Must be able to obtain and maintain any licensing or active work cards required, at present or in the future, for this position at all times
Job Duties
- Performs all job responsibilities of line level staff to include butlers, runners, and coordinators at any given time
- Creates and adjusts the daily shift schedules depending on the business demands
- Perform rounds of Butler stations to verify proper safety and health code compliance and ensure guest service standards are being met on a daily basis
- Focuses on key drivers of employee engagement and guest satisfaction
- Coordinates with all levels of management to maintain the highest level of guest service standards
- Responds to guest and team member's requests
- devising intelligent solutions to challenges while supporting the departmental business plan and budget
- Ensures staff is equipped with all tools to serve the guests' needs
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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