Job Overview
Employment Type
Full-time
Benefits
Health Insurance
Dental Insurance
Paid Time Off
401(k) Plan
Employee Discounts
Training and Development
Retirement Plan
Job Description
Wynn Las Vegas is a renowned luxury resort and casino located in Las Vegas, Nevada, known for its exceptional service and upscale amenities. As a premier destination in the hospitality and gaming industry, Wynn Las Vegas prides itself on delivering a world-class guest experience through its commitment to luxury, elegance, and impeccable customer service. The resort offers a broad range of accommodations, dining, entertainment, and leisure options, making it a top choice for visitors seeking a sophisticated and memorable stay in Las Vegas. Wynn Las Vegas operates with a focus on high standards, innovation, and creating an inclusive environment for... Show More
Job Requirements
- Must have a minimum of 2 years of supervisor experience in food and beverage
- Must be able to work 40+ hours per week with flexible shifts
- Must be 21 years of age or older
- Must possess a current Nevada State Food Handlers card
- Must hold a valid Alcohol Awareness (TAM) card
- Must be able to work efficiently in stressful, high-pressure situations
- Must have strong customer service skills
- Must be well groomed and professional
- Must be proficient in Microsoft Office programs including Outlook, Word, Excel, and PowerPoint
- Must be able to communicate effectively in English
- Must be able to obtain and maintain required licensing and work cards
- Must be able to work flexible hours covering all shifts
- High school diploma or equivalent required
Job Qualifications
- Requires a minimum of 2 years supervisor experience in food and beverage, preferably in fine dining with a working knowledge in gourmet food, wine, bartending skills, and food service within a casino resort
- Must be able to engage guests in a friendly and professional manner to discover ways to enhance the guest stay
- Should have experience coaching/mentoring and leading a staff of 15 or more
- Proven experience in managing multiple priorities simultaneously and meeting deadlines
- Is able to problem solve and exhibit clear decision making and critical thinking skills
- Possesses organizational, interpersonal, and administrative skills to include time management and excellent attention to detail
- Is able to meet project/task deadlines and disciplined to work without constant guidance and supervision
- Must possess a positive can do and whatever it takes attitude and have an open mind along with a willingness to learn new processes and concepts to support a big picture mentality
- Must be able to establish a good rapport and positive working relationship with all departments and staff
- Candidate must maintain the highest levels of confidentiality regarding guests and staff
- Requires a willingness to work beyond the average work day of 8 hours and be flexible to adjust work hours and schedule to cover all shifts of the operation
- Candidate must be able to work efficiently within a team environment
- Must be able to work effectively in stressful, high-pressure situations
- Must have strong customer service skills
- Ability to deal with problems involving guests and operational issues while maintaining a positive attitude
- Must be 21 years of age or older and must be able to perform all essential functions of the position
- A current Nevada State Food Handlers card is required
- A valid Alcohol Awareness (TAM) card is required
- Proficiency with Microsoft Office programs specifically Outlook, Word, Excel, and PowerPoint
- Prior knowledge of the following systems is preferred: Micros, HotSOS, MMS Agilysys, and Opera
- Must possess excellent verbal and written communication skills
- Must be well groomed and professional
- Combination of education equivalent to graduation from high school (High school diploma) or any other combination of education, training and experience that provides the required knowledge, skills and abilities
- Must be able to satisfactorily communicate English with guests, management, and other employees to their understanding. Additional foreign language a plus
- Must be able to obtain and maintain any licensing or active work cards required, at present or in the future, for this position at all times
Job Duties
- Performs all job responsibilities of line level staff to include Butlers, Runners, and Coordinators at any given time
- Creates and adjusts the daily shift schedules depending on the business demands
- Perform rounds of Butler stations to verify proper safety and health code compliance and ensure guest service standards are being met on a daily basis
- Focuses on key drivers of employee engagement and guest satisfaction
- Coordinates with all levels of management to maintain the highest level of guest service standards
- Responds to guest and team member's requests
- devising intelligent solutions to challenges while supporting the departmental business plan and budget
- Ensures staff is equipped with all tools to serve the guests' needs
- Assists in maintaining all inventory, equipment, administrative supplies and any necessary items within the department
- Readily assists with employee payroll questions, vacation and other benefits tracking, as well as maintenance of applicable licenses and work cards
- Responsible for managing line level staff and effectively managing many personality types
- Implements a calm environment when under pressure
- Responsible for conducting meetings with staff and disseminating appropriate communication when necessary
- Responsible for providing support to the Assistant Director and Director of Villa Services
- Provides clear direction, establishes goals and appropriate time frames, manages overall guest satisfaction, and monitors progress to achieve desired results
- Must be able to effectively deal with internal and external guests, some of whom will require levels of patience, tact, and diplomacy
- Responsible for addressing guest issues
- Communicates, promotes and exhibits professional verbiage with guests and staff over the telephone, email, and in person
- Actively assists the Management team with development of service training to enhance the guest experience
- Assists management with conducting employee performance evaluations, and overall development of all staff to include mentoring, coaching, progressive discipline, and conflict resolution
- Assists in the recruitment and hiring process by conducting interviews with management team
- Takes full ownership of operational decisions in the absence of the Director or Manager/Assistant Director
- Maintains a complete knowledge of industry through continuing education and training
- Responsible for maintaining the Wynn standards of service to guests and staff at all times in addition to upholding the standards of cleanliness and appearance for all areas
- Works with safety as a priority and follows department and company safety standards to include health code compliance
- Knows and adheres to Wynn policies and procedures, embraces company culture, and takes pride in the resort and amenities
- Understands and is well versed in the resort, hotel features and services including all outlets, hours of operation, activities and events available to guests
- Attends required training classes and incorporates knowledge gained into daily work practices
- Looks for opportunities to assist peers, guests, other departments or leaders at all times
- Solution oriented, avoiding conflict and gossip, stays on task and promotes teamwork
- Awareness of guest experience at all times, smiles and makes eye contact, and communicates professionally
- Is an active member of the Hotel Division management team
- Performs all other job related duties as assigned
Job Location
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