Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $15.00 - $19.00
Work Schedule
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Retirement Plan
Paid Time Off
Employee Discounts
Employee assistance program
Career development opportunities
Job Description
The Venetian Resort is a world-renowned luxury hotel and casino located in Las Vegas, Nevada. Known for its opulent design inspired by Venice, Italy, The Venetian Resort offers an unparalleled hospitality experience, blending sophisticated elegance with modern amenities. As a major destination for travelers seeking luxury accommodations, fine dining, and top-notch entertainment, The Venetian Resort prides itself on exceptional customer service and creating memorable experiences for every guest. Employees at The Venetian Resort are part of a dedicated team committed to maintaining the highest industry standards in hospitality, ensuring guest satisfaction through personalized service and attention to detail. This prestigious... Show More
Job Requirements
- 21 years of age
- Proof of authorization and eligibility to work in the United States
- Must be able to obtain and maintain a valid Nevada Driver's License, Alcohol Awareness Card, Health Card, Non-Gaming Card and any other required certifications or licenses as dictated by law or policy
- Must be able to work varied shifts including nights, weekends and holidays
- Ability to lift or carry 20 pounds unassisted
- Physically access all areas of the property and drive as required
- Maintain composure and meet deadlines under pressure
- Ability to interact effectively with guests, management, team members and outside contacts
- Ability to walk, stand, stretch, bend and kneel for prolonged periods
- Ability to work in a fast-paced and busy environment
- Willingness to work indoors exposed to environmental factors such as CRT, noise, dust and cigarette smoke
Job Qualifications
- High school diploma or equivalent
- Five or more years of experience in a first-class hotel, casino, restaurant or related hospitality industry
- Advanced understanding of food and beverage service skills including in-suite dining and knowledge of wine and spirits
- Experience with point of sale equipment and computers
- Interpersonal skills focused on guest needs
- Excellent professional presentation and grooming
- Ability to work under high stress while making clear and concise decisions
- Maintain confidentiality of guest information and hotel data
- Ability to speak one additional language to English, Mandarin dialect highly desirable
- Strong interpersonal communication skills with diverse guests and team members
- Flexibility to work varied shifts including nights, weekends and holidays
Job Duties
- Attend to service in the suites, Baccarat Salon, VIP Lounge and Paiza Club including food and beverage service, restocking product, equipment and supplies
- Work in an appropriate non-hazardous manner avoiding self-injury and unsafe work methods
- Respond to guest requests and answer questions about The Venetian Resort and Las Vegas, researching answers when necessary
- Ensure that assigned areas comply with Clark County Health Codes
- Practice all aspects of unmatched service standards
- Escort guests from the front of the hotel to the suites and serve as needed including hotel tours, suite tours, explanation of services, unpacking and packing luggage
- Perform all services, duties and tasks as defined in standard operating procedures
- Record all pertinent data into guest profiles
- Attend to laundry, dry cleaning, ironing, mending and shoe polishing as needed
- Record closed checks according to SOPs
Job Qualifications
Experience
Expert Level (7+ years)
Job Location
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