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Job Overview
Benefits
Health Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and Development
Job Description
Butler Nissan is a reputable automotive dealership specializing in Nissan vehicles known for delivering exceptional customer service and quality automotive solutions to its community. Established with a commitment to excellence, Butler Nissan has built a strong reputation for providing reliable vehicles and professional services that cater to both individual customers and businesses. The dealership's service department plays a crucial role in maintaining customer satisfaction by ensuring vehicles receive prompt, skilled, and trustworthy maintenance and repairs. Known for a customer-centric approach, Butler Nissan emphasizes transparent communication, expert technical assistance, and a welcoming environment for all clients. The company fosters a collaborative... Show More
Job Requirements
- One year certificate from college or technical school
- three to six months related experience and/or training
- ability to perform essential duties satisfactorily
- knowledge of automotive service procedures
- excellent communication and customer service skills
- proficiency with service department software and repair order documentation
- strong organizational skills
- attention to detail
- ability to work efficiently in a fast-paced environment
- professionalism and reliability
Job Qualifications
- One year certificate from college or technical school
- three to six months related experience and/or training
- ability to perform essential duties satisfactorily
- knowledge of automotive service procedures
- excellent communication and customer service skills
- proficiency with service department software and repair order documentation
- strong organizational skills
- attention to detail
- ability to work efficiently in a fast-paced environment
- professionalism and reliability
Job Duties
- Schedules service appointments
- greets customers in a timely, friendly manner and obtains vehicle information
- writes up customer's vehicle problems accurately and clearly on repair order
- test drives vehicle with customer as needed to confirm problems or refers to test technician
- refers to service history, inspects vehicle, and recommends additional needed service
- advises customers on the care of their cars and the value of maintaining their vehicles in accordance with manufacturers' specifications
- provides complete and accurate written cost estimate for labor and parts
- establishes promised time and checks with dispatcher if necessary
- obtains customer's signature on repair order and provides customer copy
- establishes customer's method of payment and obtains credit approval if necessary
- notifies dispatcher of incoming work
- checks progress of repair and contacts customers regarding changes in estimate or promised time, explaining costs and obtaining proper authorization before additional repairs
- implements and maintains service marketing program
- reviews repair orders to ensure work completion and additional work authorization
- ensures vehicles are parked in assigned areas, locked, and keys marked and put away
- keeps service department forms, menus, and pricing guides updated
- explains completed work and charges to customers
- implements quality control process to eliminate comebacks
- maintains high customer satisfaction standards
- handles telephone inquiries regarding appointments and work in process
- inspects vehicles for body work, informs customers if needed, and provides estimates
- supervises cleaning and prepping of new and used vehicles
- maintains professional appearance
- keeps work area clean
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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