Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $15.00 - $18.00
Work Schedule
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Retirement Plan
Life insurance
Disability insurance
Job Description
The Venetian Resort is a world-renowned luxury hotel and casino located in the heart of Las Vegas, Nevada. Known for its elegant design inspired by the rich heritage of Venice, Italy, the resort offers guests an unparalleled experience with lavish accommodations, exquisite dining, and exceptional entertainment. The Venetian Resort prides itself on delivering superior hospitality by combining grandeur, comfort, and a personal touch to every guest interaction. It serves a diverse clientele that includes leisure travelers, business guests, and high-profile VIPs, ensuring that each guest's stay is memorable and luxurious. The resort's myriad amenities include the Baccarat Salon, VIP Lounge,... Show More
Job Requirements
- 21 years of age
- Proof of authorization/eligibility to work in the United States
- Must be able to obtain and maintain a valid Nevada Driver's License, Alcohol Awareness Card, Health Card, Non-Gaming Card, and any other certifications or licenses as required by law or policy
- Ability to lift or carry 20 pounds unassisted
- Ability to physically access all areas of the property and drive if necessary
- Ability to maintain composure under pressure and meet deadlines
- Ability to interact appropriately and effectively with guests, management, team members and outside contacts
- Ability to walk, stand, stretch, bend and kneel for prolonged periods
- Ability to work in a fast-paced busy environment indoors with exposure to environmental factors such as noise, dust and cigarette smoke
Job Qualifications
- High school diploma or equivalent
- 5+ years of experience in a first-class hotel, casino, restaurant or related hospitality industry
- Advanced understanding of food and beverage service skills including in-suite dining and wine and spirits knowledge
- Experience with point of sale equipment and/or computers
- Excellent interpersonal skills focused on guest needs
- Excellent professional presentation and grooming
- Ability to work in a high stress environment making clear and concise decisions
- Ability to maintain confidentiality of guest information and hotel data
- Ability to speak one additional language, with Mandarin or Chinese highly desirable
- Strong communication skills with diverse guests and team members
- Willingness to work varied shifts including nights, weekends and holidays
Job Duties
- Attend to service in the suites, Baccarat Salon, VIP Lounge and Paiza Club including food and beverage service, restocking product, equipment and supplies
- Work in an appropriate non-hazardous manner avoiding self-injury and unsafe work methods
- Respond to guest requests and answer questions about The Venetian Resort and Las Vegas, researching answers when necessary
- Ensure that assigned areas comply with Clark County Health Codes
- Practice all aspects of unmatched service standards
- Escort guests from the front of the hotel to the suites and provide services including hotel tours, suite tours, explanation of services, unpacking and packing luggage
- Perform all services, duties and tasks as defined in Standard Operating Procedures (SOPs)
- Record all pertinent data into guest profiles
- Attend to laundry, dry cleaning, ironing, mending, and shoe polishing as needed
- Record closed checks according to SOPs
- Clean and maintain work areas to The Venetian Resort standards
- Run errands including tickets, shopping, food products, deliveries, and packages
- Fulfill guest requests that are safe, legal, and economically sound
- Provide service or assistance to meet guest needs
- Expedite clerical processing, perform services, evaluate information and act on it to complete tasks
- Provide service and expertise based on gathered information
- Ensure safety as an essential function
- Maintain consistent and regular attendance
- Perform other related duties as assigned
Job Qualifications
Experience
Expert Level (7+ years)
Job Location
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