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Job Overview
Employment Type
Full-time
Hourly
Compensation
Hourly
Exact $21.00
Work Schedule
Flexible
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Retirement Plan
Employee wellness programs
Career development opportunities
Job Description
Fontainebleau Las Vegas is a renowned luxury hotel and resort, celebrated for its commitment to delivering exceptional guest experiences through personalized and attentive service. Known for its elegant accommodations, world-class amenities, and a dedication to excellence, Fontainebleau attracts discerning travelers seeking both comfort and refinement. The establishment prides itself on creating an inclusive environment that respects and embraces diversity, ensuring a supportive and welcoming atmosphere for both its guests and team members. Situated in the vibrant city of Las Vegas, the hotel combines cutting-edge facilities with a rich tradition of hospitality, making it a premier destination for leisure and business... Show More
Job Requirements
- Must be at least 21 years of age
- High school diploma or equivalent
- Proven experience in guest service or hospitality role preferably within a luxury hotel or high-end resort
- Excellent communication and interpersonal skills
- Strong organizational and multitasking abilities
- Customer-centric mindset with passion for delivering exceptional guest experiences
- Proficiency with Microsoft Office Suite including Word, Excel, and Outlook
- Attention to detail
- Flexibility to work irregular hours including evenings, weekends, and holidays
- Willingness and ability to work nights, holidays, and weekends
- Ability to work in a fast-paced, busy, and somewhat stressful environment
Job Qualifications
- High school diploma or equivalent
- Proven experience in guest service or hospitality role, preferably within a luxury hotel or high-end resort
- Excellent communication and interpersonal skills, with a polished and professional demeanor
- Strong organizational and multitasking abilities
- Customer-centric mindset with a passion for delivering exceptional and personalized guest experiences
- Proficiency in using office software, such as Microsoft Office Suite (Word, Excel, Outlook)
- Attention to detail to ensure accurate guest information, butler assignments, and preferences
- Flexibility to work irregular hours including evenings, weekends, and holidays
- Ability to work in a fast-paced, busy, and somewhat stressful environment
Job Duties
- Assist in coordinating and supporting the butler team, providing guidance, training, and assistance to ensure the highest service standards are maintained
- Act as a point of contact for guest inquiries and requests related to butler services, responding promptly and professionally
- Coordinate and manage the daily schedules and assignments of butlers, ensuring appropriate coverage for guest needs
- Assist in coordinating guest arrivals and departures, ensuring a warm and professional welcome and farewell
- Maintain detailed guest profiles and preferences to ensure personalized service delivery by the butler team
- Monitor and manage inventory levels of butler-related supplies and amenities, ensuring adequate stock levels are maintained
- Provide logistical support for butler services, including coordinating guest requests, arranging special amenities, and assisting with guest-related events
- Conduct regular quality checks on butler services to ensure they meet the department's high standards of luxury service
- Handle guest concerns or issues with empathy and efficiency, finding timely resolutions or escalating matters to the Butler Manager or relevant management
- Assist in training new butlers and organizing ongoing training sessions to enhance their skills and service delivery
- Coordinate with other hotel departments, such as housekeeping, concierge, and food and beverage, to meet guest requirements and maintain seamless operations
- Assist with administrative duties, such as preparing reports, maintaining records, and coordinating departmental meetings
- Temporary or permanent duties and responsibilities may be added to or modified as deemed necessary
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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