Job Overview
Compensation
Type:
Hourly
Rate:
Range $26.00 - $56.00
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Professional development opportunities
flexible scheduling
Job Description
Live! is a premier hospitality brand dedicated to delivering extraordinary guest experiences through personalized service and unparalleled attention to detail. Known for its vibrant and luxurious properties, Live! prides itself on creating welcoming environments where exceptional service meets memorable moments. The company is recognized for fostering an inclusive and dynamic workplace culture that values the contributions of each team member, making them the foundation of their success and the most valuable part of the Live! brand. Live! encompasses a range of offerings including upscale hotels, casinos, and entertainment venues, all designed to provide guests with a seamless and luxurious stay.\n\nThe... Show More
Job Requirements
- Hospitality training or certification is a plus
- prior experience in Concierge Housekeeping Supervisory or Front Office roles preferred
- must have the ability to secure and maintain licensure as required by regulatory entities or company standards
- ability to lift up to 25 lbs
- ability to push or pull up to 40 lbs
- ability to carry up to 15 lbs
- frequent bending kneeling walking and climbing steps
- prolonged periods of standing occasional sitting
- comfortable working in high-energy environment with exposure to bright lights loud noises and smoking areas
Job Qualifications
- Ability to read and interpret guest instructions and requests
- strong interpersonal and communication skills
- proficiency in English additional languages are an advantage
- self-motivated with professional and polished appearance
- knowledge of hotel services and ability to convey information clearly
Job Duties
- Greet VIP guests upon arrival and escort them to VIP check-in
- provide detailed orientation of services and Butler team contact methods
- ensure arrival rooms meet guest specifications including special requests and amenities
- manage in-room dining and coffee tea service
- fulfill requests such as unpacking packing shoeshine laundry dry cleaning and shopping
- secure restaurant reservations and arrange transportation
- coordinate excursions and special experiences
- update guest profiles with new preferences and information
- maintain clear communication with Casino Hosts VIP Services F and B outlets and third-party vendors
- assist room attendants with standards and maintain Butler pantries
- log all guest interactions accurately
- report engineering issues and ensure timely resolution
- conduct daily review of VIP occupied rooms and monitor cleaning schedules
- support room attendants standards including folding of clothes and replenishment of amenities
- ensure Butler pantries are clean and orderly
- maintain familiarity with status of rooms to be cleaned
Job Qualifications
Experience
Mid Level (3-7 years)