Job Overview
Compensation
Type:
Hourly
Rate:
Work Schedule
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and Development
Worker's Compensation
Job Description
This job listing is for a position within a premier hospitality environment, specifically focused on providing fine dining and personalized guest services. The establishment is a sophisticated venue known for its commitment to exceptional guest experiences, often including dining, bar service, and concierge functions within a luxury resort or casino setting. The company values professionalism, attention to detail, and the ability to cater to diverse clientele. Employees are expected to uphold high grooming standards and leverage their skills in hospitality and communication to enhance the customer experience. This role pertains to a service position, likely a senior Butler or Suite... Show More
Job Requirements
- Must be at least 21 years of age
- High school diploma or equivalent
- Strong knowledge of food, fine dining, wine and spirits, and bar setup/service
- Excellent interpersonal and guest service skills
- Strong verbal communication and grooming standards
- Computer literacy
- Availability to work nights, weekends, holidays, and overtime as required
- Ability to acquire and maintain appropriate gaming license
Job Qualifications
- Must be at least 21 years of age
- High school diploma or equivalent
- Strong knowledge of food, fine dining, wine and spirits, and bar setup/service
- Excellent interpersonal and guest service skills
- Strong verbal communication and grooming standards
- Computer literacy
- Ability to acquire and maintain appropriate gaming license
- Bilingual preferred
- Ability to earn and maintain a gaming license
- Current Food Handler's Card or ability to obtain
- TiPS Certification or ability to obtain
- RBS Certification within 30 days of employment
Job Duties
- Provide friendly and helpful service to all guests
- Oversee, support, and direct Assistant Butlers
- Complete sales transactions accurately using POS systems, handling cash, comps, and change appropriately
- Deliver a superior, personalized level of service to all guests
- Manage assigned suite functions from start to finish, including hospitality and/or bar setup and service
- Coordinate with the kitchen to ensure proper timing of food courses
- Interact with guests and group contacts to meet needs and enhance their stay
- Recommend and reserve dining and entertainment options across the resort
- Act as a personal concierge, coordinating with Front Desk, EVS, Spa, and other departments
- Maintain AAA service standards and develop personal guest relationships
- Follow all food safety and handling procedures
- Maintain suite cleanliness and restock supplies according to department standards
- Participate as a team player with all Butlers, Supervisors, and Kitchen staff
- Coordinate and set up suite amenities as needed
- Maintain appearance and cleanliness of working areas, including table clearing and sanitization
- Report to work as scheduled and meet grooming/uniform standards
- Foster a fun and welcoming environment
- Perform job duties in a safe and responsible manner
- Adhere to all department, company, and regulatory policies
- Perform other job-related duties as assigned
Job Location
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