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Ocean House Collection

Butler

Westerly, RI, USA|Onsite

Job Overview

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Employment Type

Hourly
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Compensation

Type:
Hourly
Rate:
Exact $18.50
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Work Schedule

Flexible
Weekend Shifts
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Benefits

Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Paid holidays
wellness programs

Job Description

Ocean House Management is a distinguished hospitality group that oversees a collection of luxury properties renowned for their elegance, exceptional service, and unique guest experiences. With a portfolio that includes the Ocean House, the Weekapaug Inn, and the Watch Hill Inn, the company prides itself on offering premier accommodations and amenities along the scenic coastal regions. Each property serves a different niche within the luxury hospitality sector, from the Ocean House's lavish guest rooms, private villas, and extensive spa facilities to the Weekapaug Inn's quintessential New England familiarity and farm-to-table dining, and the Watch Hill Inn's historic charm combined with... Show More

Job Requirements

  • 18+ years of age
  • Prior experience in a luxury hospitality or butler role preferred
  • Ability to work extended shifts and weekends including holidays
  • Strong interpersonal and communication skills
  • Physically able to perform duties
  • High level of discretion and professionalism
  • Ability to manage multiple tasks efficiently
  • Demonstrated commitment to excellent customer service
  • Flexible and adaptable to changing business needs
  • Basic knowledge of local area
  • Must be able to maintain confidentiality

Job Qualifications

  • Fluency in English both verbally
  • Ability to perform job functions with attention to detail, speed and accuracy under pressure
  • Uphold the company standards, policies and procedures
  • Prioritize and organize tasks and work area
  • Ability to remain calm and resolve problems using good judgement
  • Follow directions
  • Work cohesively with co-workers as part of a team
  • Maintain confidentiality of guest/employee information and pertinent hotel data
  • Strong communication and people skills
  • Flexible schedule with the ability to work late evenings
  • Ability to multitask and work in a fast-paced environment
  • Ability to speak a language other than English, preferably French, Italian, or Spanish
  • Knowledge of flowers, wine, and fine foods preferred

Job Duties

  • Act as the final gatekeeper for room preparedness and fulfilment of guest request and preference items as collected by the Guest Relations Team
  • Facilitate garment pressing and footwear service upon request
  • Touch each room daily refreshing the mini bar, assist with departure plans on the day prior to departure, assist guests upon departure
  • Supervise all Housekeeping staff to ensure all guestrooms and suites are cleaned and maintained to the highest standard
  • Coordinate with Housekeeping the timing for occupied guestrooms servicing based on guest’s preference
  • Keep inventory of every minibar item and coordinate refilling as needed
  • Meet arriving guests at the bedroom following their check-in
  • Offer detailed orientation of butler services, welcome amenity, and fresh bucket of ice upon arrival of guest
  • Assist guest with any other request or wish, anticipate guests' needs
  • Inspect the housekeeping pantry on each floor and keep inventory of all items, inform housekeeping when items need to be replenished
  • Coordinate guest requests with Guest Relations and colleagues using Alice when possible
  • Answer telephone in a professional manner, promptly follow through on any guest needs or requests
  • Communicate thoroughly and professionally with all departments regarding guest needs and requests
  • Maintain accurate knowledge of all offerings, hours of operation, and in-house events
  • Be knowledgeable of information regarding the general local area
  • Conduct self in a professional manner with awareness that all actions and communications are within guest view
  • Maintain cleanliness of work area, always orderly and properly stocked
  • Complete assigned duties within each shift, passing on any information needed to incoming staff to ensure a flawless transition between shifts
  • Maintain high level of confidentiality with all guest information, guest activity, and property events
  • Maintain appearance and uniform standards
  • Develop and maintain positive communication and teamwork with all co-workers and supervisors
  • Handle all guest service opportunities immediately and professionally
  • Follow all policies and procedures put forth by The Ocean House Collection
  • Deliver excellent customer service in an efficient manner while acknowledging and greeting guests
  • Inspect guest rooms, guest areas and employee areas and assess compliance with all established standards as they relate to cleanliness, maintenance, safety, and security
  • Report any observed deviations to established standards
  • Communicate throughout the day with all departments to ensure total guest satisfaction
  • Manage administrative functions in accordance with established standards
  • Perform general cleaning tasks using standard hotel cleaning products as assigned
  • Deliver messages, faxes, packages to guests, and guest request items to room
  • Assist guests with laundry service
  • Deliver dry cleaning to guest rooms once returned
  • Other duties as assigned
  • Responsible for practicing, managing and promoting OHM’s Mission and Values
  • Represent the Company with a positive attitude and professional attire
  • Follow sustainability guidelines and practices related to Ocean House Collection’s sustainability programs
  • Carry out any other duties commensurate with the role

Job Qualifications

Experience

Mid Level (3-7 years)

Job Location

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