Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and Development
Flexible Schedule
Job Description
Rosewood Mansion on Turtle Creek® is a distinguished luxury hotel located in Dallas, Texas. Renowned for its romantic and intimate atmosphere, the hotel was once a private residence and has been meticulously restored to maintain its classic charm while offering modern amenities and impeccable service. This iconic property stands out in the Dallas luxury hotel scene due to its dedication to outstanding hospitality, sophisticated interiors, and a heritage that dates back decades. The Mansion Restaurant, housed within the hotel, enjoys a prestigious reputation as one of Dallas's finest dining establishments, showcasing culinary excellence and diverse dining experiences including al fresco... Show More
Job Requirements
- Minimum two years' hotel reservation, guest services, housekeeping, and/or front office experience
- excellent organizational skills
- flexibility
- excellent interpersonal skills
- superior oral and written communication skills
- excellent telephone etiquette
- tact and good judgment
- proficiency in Word, Excel, Outlook
- experience with hotel PMS systems
- knowledge of general office equipment
- college degree preferred
- TABC certified
- ability to maintain confidentiality
- punctuality and adherence to grooming standards
- compliance with health and safety regulations
- ability to work independently and with minimal supervision
- willingness to work flexible hours
- commitment to upholding Rosewood company policies.
Job Qualifications
- Minimum two years' hotel reservation, guest services, housekeeping, and/or front office experience
- excellent organizational and interpersonal skills
- superior oral and written communication skills
- telephone etiquette
- tact and good judgment
- experience interacting with customers and hotel management
- proficiency in Word, Excel, Outlook
- operational proficiency with hotel PMS systems
- knowledge of general office equipment
- college degree preferred
- TABC certified.
Job Duties
- Observe guests' personal preferences and anticipate needs using discretion
- act as the link between guest and hotel
- assist with reservations, special requests, room orientation, luggage packing and unpacking, laundry, shoeshine
- gather and record guest preferences for future recognition
- maintain room cleanliness and brand standards
- provide courteous, professional, efficient, and flexible service at all times
- greet guests and escort suite arrivals
- register and update guest information accurately
- offer suite orientation following Forbes, LQA and Rosewood standards
- ensure amenities are arranged and refreshed as per guest wishes
- polish guest shoes and maintain suite cutlery and glassware
- coordinate with front desk for guest check-in and check-out
- deliver mail, packages and messages promptly
- inform housekeeping of cleaning and turn-down schedules
- communicate guest dietary restrictions to relevant departments
- upsell suite upgrades and hotel services
- assist with medical arrangements as needed
- maintain thorough knowledge of suite features and hotel facilities
- handle guest inquiries courteously
- monitor and stock inventory
- maintain confidentiality of guest information and hotel data
- participate in staff meetings and training
- comply with health and safety regulations and company policies
- support other departments as required
- maintain a positive, motivated attitude and high personal grooming standards
- ensure all guest preferences are recorded in the PMS profile
- bid farewell to guests appropriately.
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
We didn't receive the exact location for this job posting,
please contact the employer.
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