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Job Overview
Employment Type
Full-time
Compensation
Hourly
Exact $33.00
Work Schedule
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Career Development
Worker's Compensation
Job Description
The Fifth Avenue Hotel is a distinguished luxury hotel located in the heart of bustling Manhattan, New York City. Designed to be a vibrant oasis of comfort and calm, this 153-room hotel artfully combines personal service, exceptional design, distinctive cuisine, compelling art, and engaging cultural experiences to provide guests with an unparalleled stay. With its commitment to excellence, The Fifth Avenue Hotel offers visitors an environment that is both sophisticated and inviting, blending classic New York charm with modern luxury. The hotel curates every detail to delight and engage guests, creating a unique narrative that invites exploration and inspires curiosity.... Show More
Job Requirements
- High school diploma or equivalent preferred
- Previous experience in a luxury hotel role preferred
- Exceptional customer service skills
- Strong attention to detail
- Ability to work in a fast-paced environment
- Ability to handle multiple tasks
- Availability to work weekends and holidays
- Physical ability to stand for extended periods, walk, lift up to 75 pounds, bend and reach
Job Qualifications
- High school diploma or equivalent preferred
- Previous experience in a luxury hotel role preferred
- Exceptional customer service and communication skills
- Strong attention to detail and organizational abilities
- Ability to work in a fast-paced environment and prioritize multiple tasks effectively
Job Duties
- Create an environment where guests experience the hotel as a flaneur with curated details
- tDeliver five-star luxury level service and hospitality to all guests
- Welcome guests upon arrival, assist with check-in, and escort them to accommodations with a personal orientation
- Provide in-room services including unpacking and packing luggage, arranging personal items, and performing shoe shines
- Assist guests with personal requests such as shopping, appointments, transportation, and special occasion planning
- Respond to guest communications via phone, email, and text maintaining professionalism
- Handle guest concerns or special requests promptly, collaborating with other hotel departments
- Recognize repeat guests and VIPs, offering personalized surprise and delight moments
- Coordinate with hotel departments to ensure seamless service delivery
- Monitor public areas to ensure guest and staff safety and respond to emergencies as needed
- Perform any other assigned duties
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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