Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $24.00 - $52.50
Work Schedule
Standard Hours
Benefits
competitive salary
Health Insurance
Paid Time Off
Employee Discounts
Retirement Plan
Professional development opportunities
Job Description
The Moore is a landmark destination located in the prestigious Miami Design District. It is a unique and expansive property consisting of a private members club, a hotel, and a diverse collection of restaurants, retail outlets, exhibition spaces, event venues, and office spaces. The site is housed within the historic circa-1922 Moore building, made up of two four-story structures situated at the intersection of NE 40th Street and NE 2nd Avenue. The Moore is renowned for its architectural significance, including the inclusion of Elastika, a site-specific installation by the late celebrated artist and architect Zaha Hadid, originally created for the... Show More
Job Requirements
- High school diploma or equivalent
- Previous experience in luxury hospitality or related field preferred
- Excellent communication skills
- Strong customer service orientation
- Ability to work in a fast-paced environment
- Flexibility to work varied shifts including weekends and holidays
- High attention to detail
- Ability to maintain professionalism under pressure
Job Qualifications
- High school diploma or equivalent
- Previous experience in a luxury hotel or private club environment preferred
- Exceptional interpersonal and communication skills
- Strong organizational and multitasking abilities
- Ability to anticipate guest needs and provide proactive service
- Professional appearance and demeanor
- Ability to work flexible hours including weekends and holidays
- Familiarity with hotel operations and guest service software is a plus
Job Duties
- Be a key member of the guest experience from the moment they walk into The Moore till the moment they complete their stay
- Collaborate with the front desk team to maintain accurate guest records and preferences
- Escort guests to their rooms and provide an orientation of hotel facilities
- Coordinate and execute personalized services requested by guests
- Take on the role of a room inspector to ensure rooms are prepared according to guest preferences and The Moore standards
- Anticipate guests needs as well as potential issues by taking a proactive approach in resolving the problem
- Ensure complete guest satisfaction with all requests and guest experience
- Collaborate and coordinate with housekeeping, room service, and other hotel departments to fulfill guest requests
- Handle guest complaints and concerns effectively, escalating issues as necessary
- Have an impeccable eye for detail to ensure accuracy and efficiency
- Other responsibilities as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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