Butler

Honolulu, HI, USA|Onsite

Job Overview

Employment Type

Temporary

Hourly

Part-time

Compensation

Hourly

Exact $26.25

Work Schedule

Flexible

Job Description

Marriott Vacations Worldwide is a renowned leader in the hospitality industry, known for delivering exceptional guest experiences through innovative vacation ownership options. As part of the Marriott International family, the company leverages a global network of resorts and sophisticated service standards to provide vacationers with memorable and personalized experiences. Marriott Vacations Worldwide has a strong reputation for fostering a diverse and inclusive workplace, dedicated to employee growth and customer satisfaction. The company is committed to excellence in service, quality, and innovation, making it a preferred employer for hospitality professionals and a trusted brand for travelers around the world.

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Job Requirements

high school diploma or equivalent
availability to work between 0 to 19 hours per week
excellent customer service skills
ability to handle guest complaints and resolve issues promptly
flexibility to work varied shifts including weekends and holidays
physical ability to perform housekeeping and F and B tasks
proficiency in English

Job Qualifications

high school diploma or equivalent
previous experience in hospitality or guest services preferred
strong communication and interpersonal skills
ability to maintain confidentiality and demonstrate discretion
proficiency in using property management systems such as Opera
knowledge of local area attractions and events
ability to multitask and work efficiently in a fast-paced environment
basic housekeeping and food and beverage service knowledge

Job Duties

work with GSA to obtain pre-arrival data for advanced preparation of arrangements to maximize positive guest experience such as guest names ages of children and contact information
stay dates flight information and guidance with airport arrival experience
transportation arrangements arrival and departure car rental taxi or ride sharing programs
concierge services tours activities attractions
food and beverage preferences requested groceries and allergies
room set-up preferences housekeeping special needs and requests
maintain complete knowledge of and compliance with familiarity with guest profiles maintaining positive guest relations at all-times
all departmental services policies procedures and standards
correct maintenance and use of equipment as intended
maintaining supplies and all resource materials
weather conditions current and forecasted
operation of Opera property management system
processing miscellaneous charges and payment to guest accounts
anticipation of guest needs prompt coordination of guest requests
ensuring guest satisfaction resolve guest complaints
perform or have staff perform housekeeping duties as requested including maintain cleanliness sanitation and organization of guest and work areas unpacking packing laundry valet light pressing dry cleaning to be sent out shoe care jacuzzi and dry sauna preparation dishwashing general tidying schedule suite servicing and turndown time with housekeeping arrange and provide current copies of newspapers and magazines
perform or have staff perform F and B services as requested including table setting knowledge of settings utensils etc
beverage service coffee tea wine
simple cooking or take order for F and B
inventory procure and replenish pantry when necessary
customize Mugen menu seek assistance when necessary with food and wine pairings
run dishwasher cycle with used plates glassware and utensils
assist guest with serving meals
delivery and set-up of amenities as required
inventory and replenishment of kitchen dining equipment
perform or have staff perform concierge services as requested including business services dining recommendations and reservations attractions activity tour planning and reservations arranging floral options be familiar with local events and assist with event planning personal shopping arrange spa massage personal grooming services child care arrangements transportation arrangement
ensure guests safety and security on property provide guests with safety and security tips when traveling off property especially when participating in ocean and other nature activities
in addition any other duties directed by hotels management

Job Qualifications

Experience

Entry Level (1-2 years)

Job Location

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