Job Overview
Employment Type
Hourly
Part-time
Compensation
Type:
Hourly
Rate:
Exact $26.25
Work Schedule
Flexible
Benefits
Health Insurance
Dental Insurance
Paid Time Off
flexible schedule
Employee Discounts
Training and development opportunities
Retirement Plan
Job Description
Marriott Vacations Worldwide is a globally recognized leader in the hospitality and vacation ownership industry, known for its commitment to providing exceptional customer experiences and high-quality service to guests worldwide. As a prestigious company in the vacation ownership sector, Marriott Vacations Worldwide offers a range of luxurious resorts and accommodations that cater to the needs of travelers seeking memorable and personalized vacation experiences. The company prides itself on fostering an inclusive culture and a diverse workforce, underscoring its dedication to equal employment opportunities and sustained growth.
The role available is a Casual Guest Services Assistant position, designed for individua... Show More
The role available is a Casual Guest Services Assistant position, designed for individua... Show More
Job Requirements
- High school diploma or equivalent
- previous experience in hospitality or customer service desirable
- excellent communication skills
- ability to work flexible hours including weekends and holidays
- proficiency with property management software preferred
- capacity to handle confidential information responsibly
- physical ability to perform housekeeping and service duties
- strong customer service orientation
- team player with positive attitude
Job Qualifications
- High school diploma or equivalent
- prior experience in hospitality or guest services preferred
- strong interpersonal and communication skills
- ability to maintain confidentiality and discretion
- proficiency with property management systems such as Opera preferred
- knowledge of local attractions and services an asset
- ability to multitask and work in a fast-paced environment
- attention to detail and proactive problem-solving skills
- basic knowledge of food and beverage service standards
- ability to perform light housekeeping and valet duties
Job Duties
- Work with GSA to obtain pre-arrival data for advanced preparation of arrangements to maximize positive guest experience such as guest names (ages of children) and contact information
- stay dates, flight information and guidance with airport arrival experience
- transportation arrangements (arrival and departure, car rental, taxi or ride sharing programs)
- concierge services (tours, activities, attractions)
- food & beverage preferences, requested groceries and allergies
- room set-up preferences, housekeeping/special needs and requests
- Maintain complete knowledge of and compliance with familiarity with guest profiles, maintaining positive guest relations at all-times
- all departmental services, policies, procedures and standards
- correct maintenance and use of equipment as intended
- maintaining supplies and all resource materials
- weather conditions (current and forecasted)
- operation of Opera (Property Management System)
- processing miscellaneous charges and payment to guest accounts
- anticipation of guest needs, prompt coordination of guest requests
- ensuring guest satisfaction (resolve guest complaints)
- Perform (or have staff perform) housekeeping duties as requested including maintaining cleanliness, sanitation and organization of guest and work areas
- unpacking, packing
- laundry, valet (light) pressing, dry cleaning to be sent out
- shoe care
- Jacuzzi and Dry Sauna preparation
- dishwashing, general tidying
- schedule suite servicing and turndown time with housekeeping
- arrange and provide current copies of newspapers and magazines
- Perform (or have staff perform) F&B services as requested including table setting (knowledge of settings, utensils etc.)
- beverage service (coffee/tea/wine)
- simple cooking or take order for F&B
- inventory, procure and replenish pantry when necessary
- customize Mugen menu, seek assistance when necessary with food & wine pairings
- run dishwasher cycle with used plates, glassware and utensils
- assist guest with serving meals
- delivery and set-up of amenities as required
- inventory and replenishment of kitchen/dining equipment
- Perform (or have staff perform) concierge services as requested including business services
- dining recommendations and reservations
- attractions/activity/tour planning and reservations
- arranging floral options
- be familiar with local events and assist with event planning
- personal shopping
- arrange spa/massage/personal grooming services
- child care arrangements
- transportation arrangement
- Ensure guests safety and security on property
- provide guests with safety and security tips when traveling off property, especially when participating in ocean and other nature activities
- In addition, any other duties directed by hotels management
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
You may be also interested in: