Job Overview
Employment Type
Hourly
Compensation
Type:
Hourly
Rate:
Exact $26.52
Work Schedule
Standard Hours
Benefits
Health Insurance
Paid Time Off
employee discount
Retirement Plan
Training and Development
Employee assistance program
flexible scheduling
Job Description
Marriott Vacations Worldwide is a globally recognized hospitality company specializing in vacation ownership and resort experiences. Known for its dedication to delivering exceptional guest service and memorable travel experiences, Marriott Vacations Worldwide offers high-quality accommodations across numerous destinations worldwide. As part of Marriott International, the company upholds the highest standards in the hospitality industry, emphasizing personalized service, attention to detail, and guest satisfaction. Marriott Vacations Worldwide fosters a diverse and inclusive work environment and is committed to equal employment opportunities for all individuals.
The role of Guest Services Associate in this esteemed company is pivotal in enhancing the overall gue... Show More
The role of Guest Services Associate in this esteemed company is pivotal in enhancing the overall gue... Show More
Job Requirements
- high school diploma or equivalent
- prior experience in guest services or hospitality role preferred
- ability to operate property management software
- excellent verbal and written communication skills
- strong interpersonal skills
- availability to work flexible hours including weekends and holidays
- capability to maintain confidentiality
- physical ability to perform housekeeping and food service tasks
- proactive approach to guest satisfaction
- familiarity with safety and security protocols
Job Qualifications
- high school diploma or equivalent
- experience in hospitality or guest services preferred
- familiarity with property management systems such as Opera
- strong communication and interpersonal skills
- ability to work in a team and handle confidential information
- knowledge of local area attractions and services
- basic food and beverage service skills
- problem-solving abilities
- attention to detail and organizational skills
Job Duties
- work with GSA to obtain pre-arrival data for advanced preparation of arrangements to maximize positive guest experience such as guest names ages of children and contact information stay dates flight information and guidance with airport arrival experience transportation arrangements concierge services food and beverage preferences requested groceries and allergies room set-up preferences housekeeping special needs and requests
- maintain complete knowledge of and compliance with familiarity with guest profiles maintaining positive guest relations at all-times all departmental services policies procedures and standards correct maintenance and use of equipment as intended maintaining supplies and all resource materials weather conditions current and forecasted operation of Opera property management system processing miscellaneous charges and payment to guest accounts anticipation of guest needs prompt coordination of guest requests ensuring guest satisfaction resolve guest complaints
- perform or have staff perform housekeeping duties as requested maintain cleanliness sanitation and organization of guest and work areas unpacking packing laundry valet light pressing dry cleaning to be sent out shoe care jacuzzi and dry sauna preparation dishwashing general tidying schedule suite servicing and turndown time with housekeeping arrange and provide current copies of newspapers and magazines
- perform or have staff perform food and beverage services as requested table setting knowledge of settings utensils etc beverage service coffee tea wine simple cooking or take order for food and beverage inventory procure and replenish pantry when necessary customize Mugen menu seek assistance when necessary with food and wine pairings run dishwasher cycle with used plates glassware and utensils assist guest with serving meals delivery and set-up of amenities as required inventory and replenishment of kitchen dining equipment
- perform or have staff perform concierge services as requested business services dining recommendations and reservations attractions activity tour planning and reservations arranging floral options be familiar with local events and assist with event planning personal shopping arrange spa massage personal grooming services child care arrangements transportation arrangement
- ensure guests safety and security on property provide guests with safety and security tips when traveling off property especially when participating in ocean and other nature activities
- perform any other duties directed by hotels management
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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