Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $8.25 - $12.25
Work Schedule
On-call
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training opportunities
Employee wellness programs
Job Description
Apache Casino Hotel is a premier hospitality and entertainment destination known for its commitment to exceptional guest service, exciting gaming options, and comfortable accommodations. Located in a vibrant area, the casino hotel caters to a diverse clientele seeking leisure and entertainment, combining the thrill of casino gaming with the relaxation of high-quality hotel accommodations and dining experiences. This establishment prides itself on a culture of excellence, professionalism, and a positive work environment, creating memorable experiences for guests and rewarding career opportunities for team members. Apache Casino Hotel emphasizes a team-oriented atmosphere where employees are encouraged to grow, learn, and contribute... Show More
Job Requirements
- High school diploma or equivalent
- experience in customer service or hospitality preferred
- ability to maintain positive attitude
- must be able to stand for prolonged periods
- capable of lifting and transporting up to 50 pounds
- availability to work weekends, holidays, and varying schedules
- ability to pass background check and drug screening
- must obtain gaming license and food handler permit
- compliance with uniform and grooming standards
- ability to follow safety protocols and health regulations
- excellent communication skills
- adaptability to team environment
- willingness to cross-train as needed
Job Qualifications
- High school diploma or equivalent
- prior experience in hospitality, food service, or customer service is preferred
- ability to communicate effectively both verbally and in writing
- strong interpersonal skills to interact with a diverse guest population
- competency in following detailed procedures and ensuring accuracy
- capacity to maintain composure under pressure
- willingness to work flexible hours including weekends and holidays
- ability to lift up to 50 pounds
- knowledge of health and safety standards in food service
- ability to operate necessary kitchen and service equipment
- commitment to maintaining professional appearance and behavior
- ability to pass background check and drug screening
- obtain required gaming license and local food handler permit
Job Duties
- Portray a positive attitude under all circumstances
- understand and represent the core values of Apache Casino Hotel and live the mission of always providing exceptional service
- greet guests in a pleasant and courteous manner
- serve beverages, breads, and butter to begin their dining experience and replenish as necessary
- maintain stock and cleanliness of stations for all meal periods with necessary equipment including silverware, linen, and condiments
- quickly clear dirty table settings and prepare table for re-setting
- promptly and consistently reset all service ware as prescribed
- transport dirty tableware from dining room to dishwashing area for proper cleaning
- perform general cleaning tasks using cleaning products as assigned to adhere to health standards
- fold napkins for all meal periods throughout the day to maintain an adequate supply
- report any suspicious persons or activity immediately to a supervisor
- perform other duties as requested, such as cleaning unexpected spills or fulfilling special guest requests to ensure total guest satisfaction
- complete other duties as assigned by supervisor, including cross-training as a food runner
- understand and comply with the Eye, Hi, Goodbye program
- maintain regular attendance
- work varying schedules including weekends, holidays, and peak seasons as required
- adhere to and act in accordance with all casino policies and procedures and applicable regulations
- maintain a neat, clean, and well-groomed appearance
- demonstrate high service delivery to ensure guest and team member satisfaction
- prepare for known problems and opportunities in advance
- maintain high standards despite pressing deadlines
- use tact and maintain confidences
- adapt behavior to others’ styles and build long-term relationships
- share credit with team members and promote a friendly group working environment
- operate various types of equipment used in the department
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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