Job Overview
Employment Type
Full-time
Part-time
Compensation
Type:
Hourly
Rate:
Range $11.75 - $17.00
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Retirement Plan
Training and development programs
Employee assistance program
Job Description
The Parker House Hotel, located in the heart of historic Boston, is renowned for its timeless elegance and rich heritage. Established in 1855, it stands as America’s oldest continuously-operating hotel and serves as a landmark blending classic charm with modern amenities. Guests at the Omni Parker House enjoy an immersive experience with grand views of the historic downtown area, distinguished décor, and thoughtful comforts throughout its 551 luxurious guest rooms. Ideally situated on the Freedom Trail, the hotel is a convenient base from which visitors can explore famous attractions like Beacon Hill, Faneuil Hall Marketplace, Quincy Market, and the Financial... Show More
Job Requirements
- Minimum relevant serving experience
- willingness to work flexible hours including nights, weekends and holidays
- ability to work in fast-paced environment
- ability to handle stressful operations
- ability to report to work on time
- ability to stand and/or walk for long periods
- meet appearance and personal hygiene standards
- clear and pleasant communication in English
- Serve Safe certified
- current TIPs required
Job Qualifications
- Hands-on food and beverage knowledge
- comprehensive working knowledge of the hospitality business
- minimum relevant serving experience in fine dining preferred
- highly developed customer service skills
- friendly and approachable demeanor
- strong problem-solving abilities
- proven ability to engage guests at all levels
- passion for warm, engaging and personalized service
- ability to work in fast-paced environment
- ability to handle multiple priorities
- ability to maintain positive and professional demeanor under stress
- punctuality
- ability to stand and/or walk for extended periods
- high level of personal hygiene
- clear, concise written and verbal communication skills in English
- computer literacy including payroll systems, Micros, and POS
- Serve Safe certification
- current TIPs
Job Duties
- Consistent maintenance and refinement of service standards
- ensures compliance with all hotel standards and local laws
- ensure compliance with health, safety and sanitation awareness standards
- perform all necessary tasks for a DRA including polishing china, glass, silver and holloware
- brewing coffee
- running food and beverage
- setup and breakdown of side stations
- proper breakdown and storage of FOH food requisitions
- table maintenance throughout service
- cleaning and clearing of tables
- perform all sidework as assigned including FOH food service prep and cleaning of food and beverage equipment, tables, chairs, walls, and carpets
- pick up clean linen from storeroom and bring dirty linen to designated area
- adhere to all proper trash procedures
- retain and maintain complete knowledge of all food and beverage menu items
- report to management any need for housekeeping or maintenance of restaurant and restaurant equipment
- maintain furniture, fixtures and equipment to high standard
- assist in controlling food and beverage quantities
- perform proper steps of service for all tables
- ensure high-quality table sets, service, food quality and presentation
- ensure positive guest service and respond to complaints
- respond to guests’ requests in timely manner
- maintain knowledge of hotel offerings and local surroundings
- contribute to restaurant sanitation operation and timing of service
- attend daily stand up meeting
- contribute to cleanliness and organization of all restaurant space
- execute all necessary instructions on restaurant event orders
- encourage and build mutual trust, respect and cooperation among co-workers
- maintain a professional, neat and organized appearance
- respond swiftly and effectively in emergencies
- attend all required trainings and meetings
- perform any other duties required by leadership
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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