Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $11.75 - $17.00
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Retirement Plan
Training and Development
flexible scheduling
Job Description
Parker House Hotel is a prestigious luxury hotel located in the heart of Boston, Massachusetts. Established in 1855, the Omni Parker House is America's oldest continuously operating hotel, recognized for its unique blend of historic charm and modern amenities. This distinguished establishment boasts 551 luxurious guest rooms and is situated on the iconic Freedom Trail, offering guests grand views of historic downtown Boston. Guests can conveniently walk to prominent landmarks like Beacon Hill, Faneuil Hall Marketplace, Quincy Market, the Financial District, and various shopping destinations. Its proximity to Logan International Airport, just 2.5 miles or a 10-15 minute drive, makes... Show More
Job Requirements
- minimum relevant serving experience
- flexibility to work nights, weekends and holidays
- ability to stand or walk for extended periods
- meet standards of appearance and personal hygiene
- ability to report to work on time and as scheduled
Job Qualifications
- hands-on food and beverage knowledge
- relevant serving experience in a fine dining restaurant preferred
- highly developed customer service skills
- proven ability to engage guests at all levels
- passion for warm, personalized service
- ability to work in a fast-paced environment
- ability to handle stressful hotel operations
- clear written and verbal communication skills in English
- computer literacy including payroll systems and POS
- Serve Safe certified
- unexpired TIPs required
Job Duties
- consistent maintenance and refinement of service standards
- ensure compliance with health, safety and sanitation awareness standards
- perform all necessary dining room attendant tasks including polishing china, glass, silver, holloware and brewing coffee
- run food and beverage and manage setup and breakdown of side stations
- carry out assigned sidework including food prep and cleaning surrounding work area
- pick up clean linen and bring dirty linen to designated area
- adhere to proper trash procedures
- retain complete knowledge of all food and beverage menu items
- report maintenance or housekeeping needs
- maintain all furniture, fixtures and equipment to minimize breakage
- assist in controlling food and beverage quantities
- perform proper steps of service for all tables
- ensure positive guest service and handle complaints
- respond to guest requests accurately and timely
- maintain knowledge of hotel offerings and local attractions
- contribute to restaurant sanitation and timing of service
- attend daily stand-up meetings
- contribute to cleanliness and organization of restaurant space
- execute instructions on restaurant event orders
- encourage mutual trust and cooperation among co-workers
- maintain professional appearance
- respond effectively in emergencies
- attend all required trainings and meetings
- perform any other duties required by leadership
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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