Job Overview
Employment Type
Full-time
Part-time
Compensation
Type:
Hourly
Rate:
Range $10.00 - $15.00
Work Schedule
Standard Hours
Day Shifts
Benefits
50% dining privilege
Fast-paced, fun environment
Open-door communication
Ability to advance your career
health benefits
Job Description
Miller's Ale House is a well-established and popular casual dining restaurant known for its inviting atmosphere, quality food, and exceptional guest service. It is part of a large family of dining establishments that focus on creating memorable experiences for every customer who walks through the door. As a vibrant and fast-paced restaurant environment, Miller's Ale House prides itself on maintaining a lively atmosphere where guests can enjoy delicious meals, refreshing beverages, and friendly service, making it a favorite gathering place in many communities. With a strong commitment to excellence, the restaurant emphasizes teamwork, integrity, and a relentless drive to provide... Show More
Job Requirements
- Arrives to work on time as scheduled and ready to work
- Follows Miller's Ale House policies in all respects, including, but not limited to, time recording requirements, such as clocking in and out and responding to end-of-shift prompts concerning tasks performed and the amount of time associated with such tasks
- Interacts with guests to provide the highest level of customer service and create exceptional guest experiences by adhering to all Miller's Ale House service standards
- Works directly with other team members to ensure all guest's needs and requests are fulfilled satisfactorily and promptly
- Maintains clean and sanitized work areas
- Washes hands every 20 minutes throughout the shift
- Works with team members to ensure that safety and sanitation protocol is being executed to company standard
- Remains standing for extended periods
- Bends, squats, and lifts up to 30 lbs for short distances
- Ability to work with varying noise levels
- Ability to remain balanced while carrying heavy loads
- Ability to frequently communicate and timely exchange accurate information with managers, team members, and guests in a fast-paced, high-stress environment
Job Qualifications
- Minimum age of 18 years unless otherwise dictated by state law
- Ability to multitask and work in a fast-paced environment
- Possesses communication skills and the ability to work alone as well as with a team
- Provides exceptional service throughout the entire shift
- Positively communicates with other team members and management to keep one another informed
- Supports other front of house functions as needed
- Recognizes urgency in providing exceptional guest experiences
Job Duties
- Assists host/hostess with greeting and seating guests
- Assists servers with making and delivering non-alcoholic beverages
- Assists with providing guests with non-alcoholic drink refills
- Assists servers in running food to and from guests while ensuring proper food handling guidelines are being followed and guests' expectations are met
- Acknowledges all guests that come within five feet in a smiling, friendly manner
- Provides immediate responses to guests' requests and inquiries
- Assists servers with performing table quality check back (2-bite/2-minute) to ensure guest satisfaction
- Cleans tables and spills throughout the guests' visit
- Assists the servers in pre-bussing dishware as the guests have finished eating
- Provides final removal of all plate and glassware after a guest departs from the table
- Resets all tables within a timely manner after guest departure including perfect silverware setup and cleanliness detail
- Collects bus tubs at quality assurance and server stations
- Empties trash cans in the restaurant
- Ensures proper food handling and sanitation of work areas
- Accomplishes end-of-shift side work including ensuring work areas are stocked and ready for the next scheduled shift to take over
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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