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Miller's Ale House

Busser

Job Overview

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Compensation

Type:
Hourly
Rate:
Range $9.00 - $14.00
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Work Schedule

Standard Hours
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Benefits

50% dining privilege
fast-paced fun environment
Open-door communication
Ability to advance your career
health benefits

Job Description

Miller's Ale House is a popular casual dining restaurant known for its vibrant atmosphere, signature dishes, and commitment to delivering an exceptional guest experience. With multiple locations across the United States, Miller's Ale House combines a fun, fast-paced environment with high standards for hospitality and service. The company prides itself on fostering a positive work culture that encourages open-door communication, career advancement, and a team-oriented approach. Employees are supported with comprehensive health benefits and opportunities to enjoy the restaurant's offerings at a significant discount, making it a desirable place to work for those passionate about hospitality and customer service.
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Job Requirements

  • Arrives to work on time as scheduled and ready to work
  • Follows Miller's Ale House policies including time recording requirements
  • Interacts with guests to provide the highest level of customer service
  • Works directly with other team members to ensure guests' needs are fulfilled
  • Adheres to all Miller's Ale House service standards
  • Ability to remain standing for extended periods
  • Ability to bend, squat, and lift up to 30 lbs for short distances
  • Ability to work in varying noise levels
  • Ability to remain balanced while carrying heavy loads
  • Ability to frequently communicate and exchange accurate information with managers, team members, and guests

Job Qualifications

  • Possesses communication skills and the ability to work alone as well as with a team
  • Ability to multitask and work in a fast-paced environment
  • Must be a minimum of 18 years of age unless otherwise dictated by state law
  • Prior experience in a restaurant or customer service setting is preferred but not required
  • Demonstrates commitment to exceptional guest service
  • Shows integrity and a relentless drive for excellence
  • Ability to follow safety and sanitation protocols
  • Positive attitude and team player mindset

Job Duties

  • Assists host/hostess with greeting and seating guests
  • Assists servers with making and delivering non-alcoholic beverages
  • Assists with providing guests with non-alcoholic drink refills
  • Assists servers in running food to and from guests while ensuring proper food handling guidelines are followed and guests' expectations are met
  • Acknowledges all guests that come within five feet in a smiling, friendly manner
  • Provides immediate responses to guests' requests and inquiries
  • Assists servers with performing table quality check back (2-bite/2-minute) to ensure guest satisfaction
  • Cleans tables and spills throughout the guests' visit
  • Assists the servers in pre-bussing dishware as the guests have finished eating
  • Provides final removal of all plate and glassware after a guest departs from the table
  • Resets all tables within a timely manner after guest departure including perfect silverware setup and cleanliness detail
  • Collects bus tubs at quality assurance and server stations
  • Empties trash cans in the restaurant
  • Ensures proper food handling and sanitation of work areas
  • Accomplishes end-of-shift side work including ensuring work areas are stocked and ready for the next scheduled shift to take over
  • Washes hands every 20 minutes throughout the shift
  • Maintains clean and sanitized work areas
  • Supports other front of house functions as needed
  • Positively communicates with other team members and management
  • Provides exceptional service throughout the entire shift
  • Possesses communication skills and the ability to work alone as well as with a team
  • Ability to multitask and work in a fast-paced environment

Job Qualifications

Experience

Entry Level (1-2 years)

Job Location

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