
Job Overview
Compensation
Type:
Hourly
Rate:
Range $9.00 - $14.00
Work Schedule
Standard Hours
Benefits
50% dining privilege
fast-paced fun environment
Open-door communication
Ability to advance your career
health benefits
Job Description
Miller's Ale House is a popular casual dining restaurant known for its vibrant atmosphere, signature dishes, and commitment to delivering an exceptional guest experience. With multiple locations across the United States, Miller's Ale House combines a fun, fast-paced environment with high standards for hospitality and service. The company prides itself on fostering a positive work culture that encourages open-door communication, career advancement, and a team-oriented approach. Employees are supported with comprehensive health benefits and opportunities to enjoy the restaurant's offerings at a significant discount, making it a desirable place to work for those passionate about hospitality and customer service.
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Job Requirements
- Arrives to work on time as scheduled and ready to work
- Follows Miller's Ale House policies including time recording requirements
- Interacts with guests to provide the highest level of customer service
- Works directly with other team members to ensure guests' needs are fulfilled
- Adheres to all Miller's Ale House service standards
- Ability to remain standing for extended periods
- Ability to bend, squat, and lift up to 30 lbs for short distances
- Ability to work in varying noise levels
- Ability to remain balanced while carrying heavy loads
- Ability to frequently communicate and exchange accurate information with managers, team members, and guests
Job Qualifications
- Possesses communication skills and the ability to work alone as well as with a team
- Ability to multitask and work in a fast-paced environment
- Must be a minimum of 18 years of age unless otherwise dictated by state law
- Prior experience in a restaurant or customer service setting is preferred but not required
- Demonstrates commitment to exceptional guest service
- Shows integrity and a relentless drive for excellence
- Ability to follow safety and sanitation protocols
- Positive attitude and team player mindset
Job Duties
- Assists host/hostess with greeting and seating guests
- Assists servers with making and delivering non-alcoholic beverages
- Assists with providing guests with non-alcoholic drink refills
- Assists servers in running food to and from guests while ensuring proper food handling guidelines are followed and guests' expectations are met
- Acknowledges all guests that come within five feet in a smiling, friendly manner
- Provides immediate responses to guests' requests and inquiries
- Assists servers with performing table quality check back (2-bite/2-minute) to ensure guest satisfaction
- Cleans tables and spills throughout the guests' visit
- Assists the servers in pre-bussing dishware as the guests have finished eating
- Provides final removal of all plate and glassware after a guest departs from the table
- Resets all tables within a timely manner after guest departure including perfect silverware setup and cleanliness detail
- Collects bus tubs at quality assurance and server stations
- Empties trash cans in the restaurant
- Ensures proper food handling and sanitation of work areas
- Accomplishes end-of-shift side work including ensuring work areas are stocked and ready for the next scheduled shift to take over
- Washes hands every 20 minutes throughout the shift
- Maintains clean and sanitized work areas
- Supports other front of house functions as needed
- Positively communicates with other team members and management
- Provides exceptional service throughout the entire shift
- Possesses communication skills and the ability to work alone as well as with a team
- Ability to multitask and work in a fast-paced environment
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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