Job Overview
Employment Type
Hourly
Part-time
Compensation
Type:
Hourly
Rate:
Exact $20.00
Work Schedule
Day Shifts
Weekend Shifts
Fixed Shifts
Benefits
Day one medical coverage
Dental Insurance
Vision Insurance
Uber benefit
recognition programs
Tuition Reimbursement
Paid Time Off
Job Description
PENN Entertainment is a dynamic and innovative leader in the entertainment and gaming industry, boasting a robust portfolio of 43 destinations across North America and offering state-of-the-art online sports betting and iCasino experiences through platforms such as ESPN BET and theScore Bet Sportsbook and Casino. As a company dedicated to redefining entertainment, PENN Entertainment combines passion for the industry with a commitment to creating an inclusive, diverse, and sustainable environment for its employees, communities, and partners. The company prides itself on fostering a workplace culture where fun and professional growth coexist, promoting career advancement and personal development for all team... Show More
Job Requirements
- Must be available to work required schedule, which may include nights, weekends, holidays, and overtime as needed
Job Qualifications
- High school diploma or GED equivalent preferred
- prior customer service experience in a fast-paced environment preferred
- must have excellent customer service/communication skills
- must be able to read, write, understand, and speak English
- must have basic math skills, including the ability to add and subtract
Job Duties
- Provides fast, friendly, professional, and responsive customer service to restaurant guests, food servers, and restaurant host/ess
- adheres to established departmental and property policies and procedures regarding guest service standards
- maintains par levels of operating supplies (china, flatware, glassware, utensils), condiments, and paper supplies for each service station, obtaining replacement stock in accordance with procedure
- removes dirty dishes, soiled linen, glassware, and flatware from table and counter tops, transports items to designated area, and cleans tables (wipes) and seats
- ensures that the buffet line is clean and sanitary
- resets tables with silverware, linen, napkins, and glassware in accordance with established restaurant table top specifications
- assists servers in their duties (e.g., refills water glasses and coffee cups, helps serve food orders, attends to guest needs) as required
- wipes counter areas, sinks, and floors as required to maintain a clean and safe work station
- maintains cleanliness of designated areas as directed in accordance with established health and safety standards
- deep cleans restaurant equipment (e.g., coffee machines, soda and juice dispensers, ice bins), service stations, and refrigerators as scheduled, or required
- maintains equipment as required in accordance with established guidelines and safety procedures
- removes and properly disposes of all refuse and debris accumulated in restaurant and service stations in accordance with departmental procedures
- resolves service issues according to established guidelines
- assists in Bar/Beverage set-up
- maintains strict confidentiality in all company matters
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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