Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $36,700.00 - $45,300.00
Work Schedule
Flexible
Weekend Shifts
Benefits
Health Insurance
on-demand pay
Low-cost lunches
Free gym membership
Shift Differential
Competitive wages
Work-life balance
Job Description
The Davis Community is a distinguished senior living neighborhood situated in Wilmington, North Carolina. With a proud history spanning more than 60 years, this organization began as a skilled nursing facility in the early 1960s and has since evolved into the premier healthcare center for senior care in the region. Known for its compassionate approach, The Davis Community emphasizes respect, dignity, and personalized care for its residents, maintaining a reputation as one of the most respected establishments for elderly care in the area.
Spanning 77 acres on a single-site campus, The Davis Community is an independent, not-for-profit organization l... Show More
Spanning 77 acres on a single-site campus, The Davis Community is an independent, not-for-profit organization l... Show More
Job Requirements
- must work in a well-lighted environment with exposure to moisture, heat, cold, odors, equipment, chemicals
- physical exertion required including intermittent lifting, pushing, and carrying objects up to 50 pounds
- standing, kneeling, and bending required
- minimal exposure to infectious diseases
- must be able to multitask and have strong organizational and time management skills
- must be able to operate all types of office equipment
- must be able to use a computer, having both word processing and spreadsheet skills
- must be willing to get licensed as a Notary Public
Job Qualifications
- associated degree or equivalent training
- at least 2 years of previous experience
- strong written and interpersonal skills
- proficiency with Microsoft Office and other computer applications
- ability to read, write, and communicate effectively in English
- excellent time management skills
- ability to multi-task and stay organized
- able to work weekends and holidays as needed
- previous experience working with seniors preferred
Job Duties
- Lead the reception/concierge team in providing excellent customer service to all residents, guests, and fellow coworkers
- manage day-to-day operations of the front desk including opening and closing procedures, staff behavior, and customer intake procedures
- interview, hire, and train reception staff in procedure and policy procedures and customer service expectations
- schedule staff to ensure adequate coverage for the front desk
- operate telephone switchboard, direct calls appropriately, and take messages
- greet and direct visitors and residents
- answer their questions to the best of their ability
- resolve customer complaints and provide solutions to staff disputes
- maintain resident census, resident directory, business files, call bell system, phone lists, etc.
- follow reception area procedures during fire alarms
- responsible for ordering and receiving office supplies including supplies for other office equipment
- responsible for front desk petty cash box
- perform clerical duties as needed
- perform other duties and responsibilities as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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