Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Exact $63,000.00
Work Schedule
Standard Hours
Benefits
competitive compensation plan
Health Insurance
Teledoc
Life insurance
Dental Insurance
Vision Insurance
Supplemental benefits
Paid Time Off
401K with company match
Tuition Reimbursement
employee appreciation events
Employee Discounts
Car detailing
Opportunity to work in a growing industry
Job Description
This role is focused on customer service and sales, requiring an individual who thrives in a fast-paced, customer-centric environment. The successful candidate will play a critical role in enhancing customer satisfaction by exceeding sales targets and reducing order abandonment rates. Responsibilities include analyzing customer requests, providing accurate information, and routing inquiries to appropriate departments when necessary. A key part of the role is to leverage deep product knowledge to suggest related items, explain product features and benefits, and ultimately drive sales growth through upselling. Employees in this position are encouraged to become subject matter experts on Nivel’s extensive product line,... Show More
Job Requirements
- Team player with a positive attitude and high energy level
- Coachable and self-motivated individual
- Ability to understand customer situations through effective questioning and listening
- Experience navigating Microsoft Office
- ERP experience is a plus
- Genuine care about customer experience
- Willingness to go above and beyond for customers
Job Qualifications
- Proven customer service and sales experience
- Strong communication and interpersonal skills
- Familiarity with Microsoft Office (Word, Excel, Exchange, PowerPoint)
- Ability to learn and become proficient in ERP systems
- Demonstrated ability to upsell products and meet sales targets
- Self-motivated and coachable with the ability to work independently and as part of a team
Job Duties
- Exceed sales and customer-focused targets through abandonment rate reduction and up-selling products on inbound orders
- Analyze requests, provide information requested, and route requests appropriately
- Investigate customer's order history, suggest related items for purchase, and explain product features and benefits
- Maintain expert knowledge of product line, prices, delivery time, drop ship items, and marketing promotional services
- Become a subject matter expert on the product line
- Focus on delivering outstanding customer experience to encourage repeat business
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
We didn't receive the exact location for this job posting,
please contact the employer.
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