Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $19.00 - $24.00
Work Schedule
Flexible
Weekend Shifts
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Life insurance
Disability insurance
retirement savings plan
Employee assistance program
Paid Time Off
Sick Time
Holiday pay
Tuition Reimbursement
Bonus opportunities
Job Description
Sunrise Senior Living is a recognized leader in the senior living industry, widely known for its commitment to delivering high standards of care and exceptional hospitality services. Empathy, respect, and innovation define the culture at Sunrise, where the mission is to empower residents to live longer, healthier, and happier lives. Certified multiple times as a Great Place to Work, Sunrise has maintained its dedication to fostering a workplace that values its team members, encouraging growth, fulfillment, and joy in serving the senior community. At Sunrise, you become part of a passionate team that believes in the sacred value of human... Show More
Job Requirements
- high school diploma or general education degree (GED)
- associate degree preferred
- three years of experience in front of house supervision and leadership
- experience in managing employees, recruiting, customer service, labor scheduling, budgeting, and expense management
- ability to handle multiple priorities
- ability to delegate tasks appropriately
- strong communication skills
- ability to facilitate presentations
- organizational and time management competency
- good judgment and problem solving skills
- team player with customer service focus
- basic computer literacy (Word, Excel, Outlook)
- knowledge of employment laws
- confidentiality handling skills
- ability to perform budget analysis
- physical ability to carry trays and clean
- valid driver’s license
- availability to work flexible hours including weekends and evenings.
Job Qualifications
- high school diploma or general education degree (GED) required
- associate degree preferred
- three years of prior work experience in front of house supervision and leadership
- experience managing employees, recruiting, customer service, labor scheduling, budgeting, and expense management
- ability to handle multiple priorities
- ability to delegate assignments effectively
- strong written and verbal communication skills
- ability to facilitate small group presentations
- competent organizational and time management skills
- good judgment, problem solving and decision-making skills
- ability to work in a team setting with strong customer service orientation
- basic computer skills including Microsoft Word, Excel, and Outlook
- knowledge of employment standards and practices
- ability to handle confidential information with integrity
- ability to perform or learn budget analysis and variance reporting
- ability to carry serving trays and clean as needed
- valid driver’s license
- ability to work weekends, evenings, and flexible hours.
Job Duties
- hire, orient, schedule, train, coach, and counsel concierge team
- provide timely feedback to team and consistent performance management
- assist General Manager to provide high levels of customer service and create a restaurant style dining atmosphere
- assist General Manager and Executive Chef to keep residents satisfied with food, service, dining programs, and housekeeping services
- partner with General Manager to provide quality and compliance leadership
- support building inspections, quality checks of housekeeping, kitchen, and dining room, ensuring all life/safety rules are followed
- partner with General Manager to train team on company standards including cleanliness, sanitation, appearance, service, and satisfaction
- solve issues before they become problems or complaints
- assist the General Manager with all aspects of community operations
- act as manager on duty when the General Manager is not on site
- ensure adequate coverage of front desk to maintain overall satisfaction of customer service experience
- maintain compliance in assigned required training and training required by state or other regulating authorities
- coordinate the community’s team member recruitment efforts
- champion all Sunrise human resources policies related to recruitment and employment
- partner with department coordinators on staffing needs and recruitment events
- ensure all new hire paperwork and administration is completed promptly
- champion team member onboarding and orientation process
- ensure team members follow timekeeping policies
- process and submit accurate bi-weekly payroll
- maintain and update team member benefits administration
- complete payroll reconciliation
- set up procedures to assist billing and accounting support
- utilize financial data to reflect business performance
- maintain resident billing system
- ensure business controls compliance
- assist in audit material preparation
- meet business process deadlines
- deliver and participate in training programs
- supervise and coach team members on compliance
- attend community meetings
- lead in team member engagement improvement
- hold team accountable and document corrections
- manage worker’s compensation claims
- ensure community compliance with occupational health and safety regulations
- monitor safety rules and recommend remedial action
- adapt communication and coaching skills
- manage conflict and plan organizing
- deliver presentations and training
- demonstrate quality orientation and stress tolerance.
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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