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Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Vision Insurance
short term disability
long term disability
basic life insurance
supplemental life insurance
AD&D insurance
Identity Theft Protection
Pet insurance
group home and auto insurance
401(k) savings plan
Company paid holidays
Personal Days
Paid parental leave
Adoption assistance
Tuition Assistance
vacation days
Job Description
Verizon is a leading telecommunications company that powers and empowers how people live, work, and play by connecting them to what brings them joy. Known for driving innovation, creativity, and making a significant impact worldwide, Verizon fosters a culture where employees can freely share ideas, even if they are daring or different. This culture encourages continuous learning, growth, and thriving in a supportive environment. The company values community and trust, emphasizing listening as the foundation for learning and collaboration. Verizon's commitment extends beyond its services, contributing actively to its communities during both crises and celebrations. Joining Verizon means becoming a... Show More
Job Requirements
- Bachelor’s degree or one or more years of relevant experience required
- Experience with customer service preferred
- Business-to-business sales experience desired
- Experience handling inbound and outbound calls favorable
- Ability to work in a hybrid environment
- Strong communication and interpersonal skills
- Ability to manage multiple systems efficiently
Job Qualifications
- Bachelor’s degree or one or more years of relevant experience
- Customer service experience
- Business-to-business sales experience and business acumen
- Experience handling inbound and outbound customer calls
- Ability to work effectively as a team player and independently in a hybrid work environment
Job Duties
- Make proactive outbound calls to small business customers
- Ensure accounts are in good standing
- Provide information on latest offers, plans, and services
- Verify products and position value-added services during onboarding
- Guide customers through their first bill and explain complex charges
- Prospect within existing accounts for new business needs, employee hires, and referrals
- Execute curated campaigns and outbound base offer strategies for upgrades and migrations
- Right-size accounts by adding features and explaining the value of free resources
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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