Job Overview
Compensation
Type:
Hourly
Rate:
Range $19.50 - $28.00
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Retirement Plan
Career development opportunities
Employee wellness programs
Job Description
Graton Resort & Casino is a premier entertainment destination known for its vibrant atmosphere, exceptional hospitality, and commitment to delivering outstanding guest experiences. Located in Northern California, this luxury resort and casino offers an array of gaming options, fine dining, live entertainment, and a welcoming environment designed to cater to the diverse needs of its guests. The resort continuously strives to redefine hospitality by upholding high standards and promoting values that enhance the overall customer experience. As part of its dedication to excellence, Graton Resort & Casino is looking for a Bus Operations Representative to join its dynamic team.
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Job Requirements
- Must be at least 21 years of age
- ability to communicate effectively with guests, team members, and management in both written and verbal form
- knowledge of computer keyboard and mouse
- able to accurately work and/or manage multiple projects under demanding circumstances
Job Qualifications
- Ability to communicate effectively with guests, team members, and management in written and verbal form
- knowledge of computer keyboard and mouse usage
- ability to manage multiple projects accurately under demanding circumstances
- minimum age of 21 years
- one year of guest service experience preferred
- bilingual preferred
Job Duties
- Redefine hospitality by supporting and promoting company values
- perform duties according to company standards, policies, and procedures
- greet arriving buses using Group Manager by Playersoft and record arrivals on tracking board
- distribute bus bonuses electronically and with coupons when necessary
- manage departing buses by directing traffic, communicating with drivers, placing departure signs, and assisting guests
- complete all day-to-day paperwork related to bus operations such as tracking boards, departure boards, and check-outs
- perform opening and closing tasks including supply and equipment checks and coupon stamping
- collaborate with Rewards Center and Guest Services for guidance and support regarding bus operations
- observe and report bus-related issues to Bus Operations Management
- understand and communicate Graton Rewards card tiers and benefits
- operate equipment including IGT terminals, embossers, scanners, and radios
- maintain cleanliness and sanitation of work area
- use radios to communicate with other departments
- issue Graton Rewards Players Cards and operate IGT system as needed
- provide comfort amenities such as turning on heaters for guests
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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