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Burlington VT DoubleTree- Front Desk Positions
Job Overview
Compensation
Hourly
Range $14.25 - $18.00
Benefits
Health Insurance
Paid Time Off
Employee Discounts
Retirement Plan
Professional development opportunities
flexible schedule
performance bonuses
Job Description
Our establishment is a distinguished hotel committed to delivering exceptional hospitality experiences to guests from around the world. Known for our warm and welcoming atmosphere, we prioritize guest satisfaction by ensuring that every aspect of their stay is comfortable, memorable, and tailored to their unique preferences. Located in a prime area, our hotel offers a blend of modern amenities and personalized service, catering to leisure and business travelers alike.
We are currently looking for a dedicated Hotel Front Desk Agent to join our dynamic team. This role is pivotal as you will be the first point of contact fo... Show More
We are currently looking for a dedicated Hotel Front Desk Agent to join our dynamic team. This role is pivotal as you will be the first point of contact fo... Show More
Job Requirements
- high school diploma or equivalent
- previous experience in hotel front desk or related hospitality role
- proficiency in using reservation software and basic computer skills
- ability to communicate effectively in English
- strong interpersonal skills
- ability to remain calm under pressure
- flexibility to work in shifts including weekends and holidays
Job Qualifications
- work experience as a hotel front desk agent, receptionist or similar role
- understanding of how travel planning websites operate, like Booking and TripAdvisor
- customer service attitude
- excellent communication and organizational skills
Job Duties
- perform all check-in and check-out tasks
- manage online and phone reservations
- inform customers about payment methods and verify their credit card data
- register guests collecting necessary information like contact details and exact dates of their stay
- welcome guests upon their arrival and assign rooms
- provide information about our hotel, available rooms, rates and amenities
- respond to clients' complaints in a timely and professional manner
- liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests' needs
- confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
- upsell additional facilities and services, when appropriate
- maintain updated records of bookings and payments
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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