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Job Overview
Employment Type
Full-time
Part-time
Compensation
Hourly
Range $14.25 - $18.00
Benefits
Health Insurance
Paid Time Off
flexible schedule
Employee Discounts
Retirement Plan
Job Description
Our hotel is a distinguished establishment committed to providing exceptional hospitality and accommodation services to travelers from around the world. As a reputable hotel, we pride ourselves on delivering a warm, welcoming environment coupled with modern amenities to ensure our guests experience comfort and convenience during their stay. We cater to a variety of guests including business travelers, vacationers, families, and VIP clients attending special events such as weddings or corporate gatherings. Our team is dedicated to upholding high standards of customer service, ensuring every interaction is memorable and every request is addressed promptly.
We are currently seeking ... Show More
We are currently seeking ... Show More
Job Requirements
- High school diploma or equivalent
- Proven experience in a hotel front desk or receptionist role
- Basic computer skills including reservation management systems
- Strong communication skills
- Ability to handle customer complaints professionally
- Attention to detail
- Flexibility to work full-time or part-time shifts
Job Qualifications
- Work experience as a hotel front desk agent, receptionist or similar role
- Understanding of how travel planning websites operate like booking and tripadvisor
- Customer service attitude
- Excellent communication and organizational skills
Job Duties
- Perform all check-in and check-out tasks
- Manage online and phone reservations
- Inform customers about payment methods and verify their credit card data
- Register guests collecting necessary information like contact details and exact dates of their stay
- Welcome guests upon their arrival and assign rooms
- Provide information about our hotel, available rooms, rates and amenities
- Respond to clients' complaints in a timely and professional manner
- Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests' needs
- Confirm group reservations and arrange personalized services for VIP customers and event attendees like wedding guests
- Upsell additional facilities and services when appropriate
- Maintain updated records of bookings and payments
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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