Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $60,000.00 - $70,000.00
Work Schedule
Standard Hours
Benefits
hotel discounts
weekly pay
Paid Time Off
Retirement Options
Referral bonuses
career advancement
Health Insurance
Dental Insurance
Vision Insurance
Job Description
Hilton Miami Blue Lagoon is a premier hotel property operated under the umbrella of MCR, the third-largest hotel owner-operator in the United States. Founded in 2006, MCR boasts a substantial portfolio valued at 5.0 billion dollars across 148 premium-branded hotels with more than 22,000 guestrooms spread over 37 states and 106 cities. The company operates under numerous respected hotel brands including Marriott and Hilton, and is widely recognized for its commitment to excellence and innovation in the hospitality industry. MCR's expansive presence and award-winning properties, such as the TWA Hotel at New York’s JFK Airport, underscore its leadership and long-term... Show More
Job Requirements
- Must be able to work independently and simultaneously manage multiple tasks
- must have attention to detail, meet deadlines and demonstrate strong organization and presentation skills
- stand or remain stationary for long periods (3-4 hours)
- type and operate computers and office machinery
- inspect and visually observe details at close and long range
- frequently walk property to give building tours
- ability to read, write, and communicate effectively in English
- ability to interpret documents and write routine reports
- ability to speak effectively before groups
- able to read and interpret business records and statistical reports
Job Qualifications
- Bachelor's or Associates degree preferred
- sales experience in hospitality or related field
- professionally well connected in local market
- positive attitude and willingness to learn
- highly developed verbal and written communication skills
- ability to influence others, negotiate, and provide friendly service
- possess professional selling skills
- ability to work independently and manage multiple tasks
- strong organization and presentation skills
Job Duties
- Greet guests happily upon arrival and throughout their stay with a smile
- use guests' names whenever possible to ensure a welcoming atmosphere
- work collectively to contribute to great guest satisfaction scores
- handle challenging guest situations with hospitality and urgency
- maintain strong knowledge of hotel features and amenities
- support events and groups held at the hotel
- answer incoming calls with friendly service using the approved greeting
- communicate clearly, honestly, and professionally with team members
- demonstrate a can-do attitude and willingness to exceed traditional role expectations
- collaborate with all team members to foster a positive workplace and welcoming guest environment
- meet or exceed predetermined booking goals for guest room revenue
- manage budgeted costs and revenues on a monthly basis
- promptly handle inquiry calls and monitor paperwork flow for group confirmations
- adapt to new market strategies and demands
- compile lists of prospective clients and make in-person sales calls regularly
- entertain potential clients on site
- utilize reports during sales visits
- monitor competitors’ pricing, service levels, and group activities
- evaluate business profitability using reports and management guidance
- prepare accurate sales contracts and group resumes
- follow up on room night pick up, rooming lists, and cut-off dates
- solicit repeat business and participate in RFP processes
- meet and greet clients upon arrival and visit daily while clients are in-house
- document group information including billing and VIP arrangements
- develop new business accounts and maintain third-party group booking sites
- coordinate monthly sales blitzes
- assist with digital marketing, social media, and website initiatives to promote the hotel
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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