Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $22.00 - $40.00
Work Schedule
Flexible
Benefits
Health Insurance
Dental Insurance
Vision Insurance
401(k)
Paid holidays
Paid Time Off
wellness programs
Job Description
Elevance Health is a leading health company dedicated to improving lives and communities by making healthcare simpler, more accessible, and more effective. As a Fortune 25 company with a longstanding history in the healthcare industry, Elevance Health prides itself on its commitment to innovation, excellence, and inclusivity. The company values a culture that fosters personal and professional growth, prioritizes collaboration and accountability, and invests in the well-being and success of both its members and associates. Elevance Health operates on a Hybrid Workforce Strategy, combining virtual flexibility with essential onsite engagement to support employee health and productivity.
The Broker Service Concierge R... Show More
The Broker Service Concierge R... Show More
Job Requirements
- hs diploma or equivalent
- minimum of 2 years broker services experience
- minimum of 5 years related claims, customer service, enrollment, and billing experience
- able to work virtually with required in-person training sessions
- located within reasonable commuting distance of specified locations
- complies with vaccination requirements
- strong communication and problem-solving skills
Job Qualifications
- hs diploma or equivalent
- minimum of 2 years broker services experience
- minimum of 5 years related claims, customer service, enrollment, and billing experience
- associate's degree preferred
- knowledge and experience in California line of business preferred
- experience in claims, benefits, billing, and enrollments preferred
- strong oral, written, and interpersonal communication skills
- problem-solving and analytical skills
Job Duties
- provides dedicated operational support and expertise to Elite Broker contacts
- acts as a single point of service for phone and email inquiries, claims, enrollment, and billing
- keeps operational and sales teams informed of market issues
- handles escalations and service-related broker issues
- investigates and resolves customer service errors
- coordinates complaint resolution related to billing and services
- assists and trains brokers on electronic applications and tools
- participates in broker site visits
- seeks and responds to internal and external customer needs
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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