Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $22.00 - $40.00
Work Schedule
Standard Hours
Flexible
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Paid Time Off
401k
stock purchase plan
Life insurance
Job Description
Elevance Health is a leading health company dedicated to improving lives and communities through simplifying healthcare and delivering exceptional service. As a Fortune 25 company with an extensive and longstanding history in the healthcare industry, Elevance Health is committed to fostering a culture that promotes personal and professional growth for its associates. The company values its employees by adhering to core principles that power business outcomes and drive shared success for consumers, associates, communities, and the business itself. Elevance Health offers a competitive total rewards package that includes merit increases, paid holidays, paid time off, as well as medical, dental,... Show More
Job Requirements
- HS diploma or equivalent
- minimum 2 years of broker services experience
- minimum 5 years related claims, customer service, enrollment and billing experience
- ability to work virtually with occasional in-person training
- must reside within reasonable commuting distance to location unless accommodation is provided
- ability to attend broker site visits when required
- strong communication and problem-solving skills
Job Qualifications
- Associate's degree preferred
- knowledge and experience in California line of business strongly preferred
- experience in claims, benefits, billing and enrollments strongly preferred
- strong oral, written and interpersonal communication skills
- excellent problem-solving skills
- proven facilitation skills
- strong analytical skills
Job Duties
- Keeps operational teams and sales teams appraised of any significant market issues
- keeps account management appraised of service related trends and issues, handles escalations and provides overall support to key broker service related issues and needs
- talks with dedicated brokers about complex client issues by phone, email, or in person to ensure the best service possible
- answers dedicated broker inquiries regarding health plan or service issues
- responds to customer issues and investigates and resolves errors
- coordinates complaint resolution concerning billing or services rendered with appropriate department(s)
- coordinates broker service needs with other departments as required to ensure the highest level of service and satisfaction
- assists and/or trains dedicated brokers/agencies on available electronic applications/tools to help support and manage their business
- regularly attends and participates in broker site visits as the need arises based on market request
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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