Broista! Westgate

Glendale, AZ, USA|Onsite

Job Overview

Employment Type

Part-time

Hourly

Work Schedule

Flexible

Weekend Shifts

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Employee Discounts

flexible schedule

Training and Development

team environment

Job Description

Dutch Bros is a rapidly growing coffee company known for its vibrant culture, exceptional customer service, and high-quality beverages. Founded in 1992 in Oregon, Dutch Bros has evolved from a small coffee pushcart into a beloved brand with hundreds of locations across the western United States. The West Valley branch is part of this dynamic expansion and prides itself on fostering a welcoming and energetic environment for both employees and customers. Dutch Bros West Valley is committed to delivering quick, friendly, and quality service, while maintaining a unique culture that promotes teamwork and personal growth.

The Broista role ... Show More

Job Requirements

Be available to work flexible hours including weekends and holidays
be available to work within the hourly requirements as laid out on the availability form
work a minimum of three shifts per week
proficiently hear, read, write, and speak English
be comfortable with cash handling and on-the-fly mental math
meet all physical demands of the job and conditions of employment
acquire a current Arizona Food Handlers Card certification
acquire a current Certified Food Protection Manager certification for Shift Lead positions and above
successfully complete onboarding training
make drinks according to corporate standards and pass a Flow Test
pass a background check for Assistant Manager positions and above

Job Qualifications

High school diploma or equivalent
excellent communication and interpersonal skills
ability to work in a fast-paced environment
customer service experience preferred
ability to handle cash and perform mental math
knowledge of food safety and hygiene practices a plus
ability to follow company standards and procedures
teamwork and collaboration skills
willingness to learn and adapt
reliable and punctual

Job Duties

Help deliver an incredible customer experience by providing each customer a unique moment of special
engage, greet, and thank every customer with a smile
always communicate with respect and good manners
make drinks to Dutch Bros standards
deliver exactly what customers order
educate customers about our menu, products, and current specials
help customers find exactly what they want to order
follow Dutch Bros appearance guidelines
show up to work on time, ready to rock at serving customers
maintain an excellent atmosphere and shift vibe
keep the shop sparkling clean
be a good teammate
attend mandatory meetings
adhere to all company policies and procedures as laid out in the Mafia Manifesto and Employee Handbook
turn to the broista standard checklist and manifesto for clarity on job role, responsibilities, and how to do things right
stay calm during periods of high volume or unusual stress
anticipate customer and shop needs
bring any problems deserving attention to supervisors
maintain a clean and orderly working environment
regularly check Band feeds and chats to stay informed
help us forever bless the west by consistently promoting the culture and mission of Dutch Bros West Valley

Job Criteria

Experience

Entry Level (1-2 years)

Job Location

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