Job Overview
Employment Type
Hourly
Part-time
Work Schedule
Flexible
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Retirement Plan
Training and Development
flexible scheduling
Job Description
Dutch Bros. is a rapidly growing drive-thru coffee company and coffee shop franchise known for its strong emphasis on friendly customer service, quality beverages, and vibrant company culture. With a presence in multiple states, Dutch Bros. has built a loyal customer base by offering a unique blend of speed, customization, and community engagement. The company is well-regarded for its positive work environment, opportunities for growth, and strong commitment to employee development and satisfaction. This particular role is within the West Valley region, which adheres to specific cultural values and operational standards known as the "West Valley ways." These ways emphasize... Show More
Job Requirements
- be available to work flexible hours including weekends and holidays
- be available to work within the hourly requirements as laid out on the availability form
- work a minimum of three shifts per week
- proficiently hear, read, write, and speak English
- be comfortable with cash handling and on-the-fly mental math
- meet all physical demands of the job and conditions of employment
- be able to constantly stand and walk up to ten hours at a time
- occasional stooping, kneeling, and crawling
- occasional pushing, pulling, lifting, and carrying up to fifty pounds
- occasional ascending or descending ladders and ramps
- frequent, continual, intermittent flexing or rotation of the wrists and spine
- constant reaching, turning, and performing precision work around the bar area
- constant talking, expressing, or exchanging ideas via verbal communication
- exposure to various sorts of lighting, including some strobe lights
- constant clarity of vision at both near and far distances
- withstanding long periods of time in extreme heat and extreme cold
- proximity to the use of cleaning chemicals
- acquire a current Arizona Food Handlers Card certification
- acquire a current Certified Food Protection Manager certification for Shift Lead positions and above
- successfully complete onboarding training
- make drinks according to corporate standards and pass a Flow Test
- pass a background check for Assistant Manager positions and above
Job Qualifications
- proficient in English speaking, reading, writing, and hearing
- good communication skills with respect and good manners
- ability to handle cash accurately and perform mental math
- commitment to show up on time and be reliable
- ability to work in a team environment
- knowledge of company policies and standards
- ability to maintain composure under stress
- attentive to customer and shop needs
- willingness to learn and follow the Broista standard checklist and manifesto
Job Duties
- help deliver an incredible customer experience by providing each customer a unique moment of special
- engage, greet, and thank every customer with a smile
- always communicate with respect and good manners
- make drinks to Dutch Bros. standards
- deliver exactly what customers order
- educate customers about our menu, products, and current specials
- help customers find exactly what they want to order
- follow Dutch Bros. appearance guidelines
- show up to work on time, ready to rock at serving customers
- maintain an excellent atmosphere and shift vibe
- keep the shop sparkling clean
- be a good teammate
- attend mandatory meetings
- adhere to all company policies and procedures, as laid out in the Mafia Manifesto and Employee Handbook
- turn to the broista standard checklist and manifesto for clarity on job role, responsibilities, and how to do things right
- stay calm during periods of high volume or unusual stress
- anticipate customer and shop needs
- bring any problems deserving attention to supervisors
- maintain a clean and orderly working environment
- regularly check Band feeds and chats to stay informed
- help us forever bless the west by consistently promoting the culture and mission of Dutch Bros. West Valley
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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