Brio-Host

Job Overview

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Employment Type

Full-time
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Work Schedule

Standard Hours
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Benefits

Health Insurance
Paid Time Off
Employee Discounts
Retirement Plan
flexible scheduling
Training and development programs
team environment

Job Description

Our restaurant is a vibrant Italian dining establishment renowned for serving authentic regional Italian dishes prepared fresh to order. Each visit promises guests a warm, family-like atmosphere where every meal feels like a lively gathering with loved ones. The restaurant prides itself on its commitment to delivering exceptional guest experiences, bolstered by a passionate team that treats both their culinary craft and their colleagues like family. This deep-rooted culture of care, respect, and excellence forms the backbone of the dining experience, encouraging repeat patronage and fostering a welcoming environment where guests leave with lasting positive impressions.

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Job Requirements

  • High school diploma or equivalent
  • One to two years experience in customer service or hospitality preferred
  • Strong verbal communication skills
  • Ability to stand for extended periods
  • Ability to handle multiple tasks simultaneously
  • Comfortable working in a fast-paced, dynamic environment
  • Availability to work flexible hours including evenings and weekends

Job Qualifications

  • One to two years experience and/or training preferred
  • Or equivalent combination of education and experience
  • Excellent communication skills
  • Ability to work in a fast-paced environment
  • Strong interpersonal skills
  • Knowledge of customer service principles
  • Ability to maintain composure under pressure
  • Basic knowledge of state liquor regulations is advantageous
  • Proven ability to work independently with minimal supervision

Job Duties

  • Strives to create an operation that values company standards of guest service
  • Ensures that every point of contact with the guest meets or exceeds expectations and creates a lasting impression to drive repeat business
  • Creates and contributes to a high-energy environment that promotes maximum engagement and enjoyment for the family and the guest
  • Communicates in an impactful and meaningful way with management and family members and fosters an open and respectful work environment
  • Models and executes company practices throughout the entire operation creating a high-energy environment for the family and guests alike
  • Demonstrates competence and confidence in making sound effective decisions that benefit the guest and family
  • Ensures prompt, friendly service according to company guidelines
  • Facilitates a professional and ethical manner that is beyond reproach
  • Ensures compliance when determining potentially intoxicated guests per company standards and procedures
  • Maintain complete knowledge of and comply with all departmental policies and procedures and service standards
  • Ensure proper documentation for all accidents and incidents per company policies and procedures
  • Maintain complete knowledge of and strictly abide by state liquor regulations, particularly those prohibiting service to minors, intoxicated patrons, and driving while under the influence
  • Maintain complete knowledge of property layouts, table/seat/station numbers, proper table setups, room capacity, hours of operation, price ranges, and dress codes
  • Maintains complete knowledge of all menu items, prices, preparation methods, cook time, major ingredients, quality standards, taste, the appearance of products, texture, serving temperature, garnish, and plate presentation
  • Escorts guests to tables and assist in seating at tables
  • present menus and extend congenialities in a prompt and professional manner
  • Extends a courteous departure as guests leave the restaurant
  • Ability to be well organized, maintain concentration, and think clearly when providing service to multiple guests within any given period of time
  • Inspect tables and stations, ensuring that all setups meet the departmental standards
  • Check throughout the guest's stay, and relay deficiencies to management for immediate follow-up and corrections
  • Ability to endure abundant physical movements throughout the work area
  • Ability to perform job functions with minimal supervision
  • Ensure that tables are cleaned and reset according to company standards

Job Qualifications

Experience

Mid Level (3-7 years)

Job Location

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