Job Overview
Employment Type
Full-time
Part-time
Compensation
Type:
Hourly
Rate:
Range $11.00 - $16.00
Work Schedule
Day Shifts
Fixed Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Retirement Plan
Paid training
Employee assistance program
Job Description
Our hotel is a distinguished hospitality establishment committed to providing exceptional guest experiences in a welcoming and comfortable environment. We pride ourselves on delivering high-quality services that cater to the needs of both leisure and business travelers. Our team is dedicated to upholding the highest standards of customer service and hospitality, ensuring that each guest feels valued and well cared for throughout their stay. As a part of our ethos, we emphasize attention to detail, professional conduct, and a personalized approach to service, fostering a positive and memorable stay for every visitor. Our hotel features modern amenities and emphasizes a... Show More
Job Requirements
- High school diploma or equivalent
- Previous experience in hospitality or customer service preferred
- Availability to work early mornings and weekends
- Ability to stand for extended periods
- Basic food handling certification preferred
- Good physical stamina
- Strong sense of responsibility and integrity
- Ability to communicate effectively
Job Qualifications
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment
- Attention to cleanliness and detail
- Basic food preparation knowledge
- Customer service experience preferred
- Ability to work flexible hours including early mornings
- Ability to follow safety and hygiene standards
- Team-oriented mindset
- Positive attitude and reliability
Job Duties
- Arrive to work on time and give advance notice when absence is anticipated
- Wear proper uniform and always have on your name tag
- Treat guest properly with respect and turn in all lost and found items
- Make yourself available to employees and guests at all times
- Communicate with sensitivity and tact
- Convey interest and concern for guests needs or complaints
- Put yourself in the other persons place
- Respond promptly to employee or guests inquiries or complaints
- Demonstrate a commitment to servicing the guest
- Make sure all is reported to Manager
- Take the initiative to speak to a guest before they speak to you
- Acknowledge guests with eye contact and a greeting
- Offer assistance to guests
- Always try to be one step ahead of them in meeting their needs
- Keep all storage areas neat and clean
- Establish a set of personal quality standards for the service area in cleanliness and work continuously to maintain those standards
- Write down maintenance or security problems to ensure they are not overlooked
- Prepare all food and beverages
- Keep all supplies, breakfast food and drinking products stocked and fresh
- Take inventory of food, beverage and supplies
- Inform management of your supply needs
- Stock and restock all food, beverage, and supplies and be able to operate the service equipment
- Help other employees when needed
- Refer guest requests or concerns to appropriate department
- Report pertinent information to the next shift orally and in log books
- Respond to guest issues received by other employees
- Continue and maintain a working relationship with other employees
- Report any potential hazards to the management
- Investigate any alleged injuries which occur on the premises and complete incident or accident reports
- Show concern and consideration for guests without acknowledging responsibility
- Know where gas, electric, water cut off, and breakers are located
- Know location of emergency lights
- Understand the relationship of complimentary service to guest satisfaction
- Pour coffee and juice when refills are needed
- Provide accurate information and directions to guests
- Perform all duties assigned by manager
- Assist in short-staffed areas and undergo screening before performing those job descriptions
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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